Tim DeJong
East St Paul
Summary
Skilled Field Service Technician with a proven track record at YKK Canada, excelling in troubleshooting, repair, and customer service. Demonstrated ability to resolve complex technical issues, ensuring high service quality and customer satisfaction. Continuously expanded expertise in equipment maintenance, complemented by a positive attitude and problem-solving skills. Achieved commendable feedback for professionalism and tailored solutions.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Field Service Technician
YKK Canada
01.1995 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Service Technician
Kafka Enterprises
01.1990 - 01.1995
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Worked with gasoline pumps, underground piping and gas
- ,Performed installation and maintenance on car washes, and gas tanks for service stations including compressors.
Education
High School Diploma -
River East Collegiate
Winnipeg, MB06-1980
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Installation and maintenance
- Service quality
- Equipment troubleshooting
- Preventive Maintenance
- Customer service
Certification
General Electrical Maintenance Certificate- Red River College
Timeline
Field Service Technician
YKK Canada
01.1995 - Current
Service Technician
Kafka Enterprises
01.1990 - 01.1995
High School Diploma -
River East Collegiate
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