Diana Ammendolia
Toronto,Ontario
Summary
Lunch Supervisor offering 7 years of experience overseeing approx 200 students during lunchtime in busy school lunchrooms indoor and outdoor. Monitors student behavior, oversees student behavior and enforce school and classroom policies and regulations and circulates room to provide assistance indoor and outdoor. Approachable worker with 7 years track record of success supervising activities in busy school lunchrooms. Expertise in lunchroom safety. Vigilant and friendly individual experienced in overseeing up to 200 students during lunch period.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Communicated with team and administration promptly and worked harmoniously with students, school teachers and officials.
Overview
19
19
years of professional experience
Work History
Lunch Supervisor
Toronto Catholic District School Board
10.2017 - Current
- Encouraged students to stay on task of eating meals by reminding students to remain seated and use inside voices.
- Directed scheduled movement of groups to and from playground, lunchroom and classrooms.
- Enforced lunchroom rules by redirecting negative student behavior.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Communicated lunchroom rules and processes to students and staff to provide information and direction, supporting safe, timely mealtime experience.
- Maintained visibility by circulating among tables to help children needing assistance and resolve minor problems.
- Intervened during behavioral incidents, accidents and potential emergency situations to minimize lunchroom disruptions.
Customer Service Representative (Seasonal)
Liquor Control Board Of Canada -(LCBO)
11.2023 - 12.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Church Liaison Volunteer
St Jude's Roman Catholic Church
09.2018 - 09.2023
- Supported religious leaders in performing various duties.
- Assisted with fundraising activities.
- Answered parent and parishioners inquiries/concerns and provided information and feedback about school and parish services and program's.
- Communicated with religious leaders and with office administrators by expertly corresponding school and parish correspondence
- attended monthly meetings to address the concerns of parents and of community members.
Assistant Store Manager
Thyme Maternity Canada
05.2005 - 06.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON06.1996
Skills
- Regulatory Guidelines
- Cleaning and Sanitation
- Safe Work Practices
- High-Volume Environments
- Customer Loyalty
- Customer Deliveries
- Practice Management
Languages
English
Native or Bilingual
Italian
Elementary
French
Elementary
Timeline
Customer Service Representative (Seasonal)
Liquor Control Board Of Canada -(LCBO)
11.2023 - 12.2023
Church Liaison Volunteer
St Jude's Roman Catholic Church
09.2018 - 09.2023
Lunch Supervisor
Toronto Catholic District School Board
10.2017 - Current
Assistant Store Manager
Thyme Maternity Canada
05.2005 - 06.2010
High School Diploma -
St. Thomas More Catholic Secondary School
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