Timothy Coleman
Squamish,Canada
Summary
Dedicated and detail-oriented individual with a strong focus on customer satisfaction. Eager to expand skillset and embrace new challenges. Exceptional organizational abilities and unwavering patience when interacting with the public. Seeking a full-time position to utilize interpersonal skills, excellent time management, and problem-solving abilities to their fullest potential.
Overview
9
9
years of professional experience
Work History
Summit Guide
Sea to Sky Gondola
05.2024 - Current
- Provide First Aid to all guests and staff
- Sweeping Trails for wild animals, debris and to make sure trail was in good walking condition
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Assisted with Running the Gondola
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Guided groups of people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
Lift Host Operator
Sea to Sky Gondola
05.2023 - 05.2024
- Assisting customers on and off a moving Gondola
- Assisting parking cars
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, events, and recommendations on how to spend their time.
- Enhanced customer satisfaction by promptly greeting guests upon arrival.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Worked outside in all weather conditions.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Contract Administrative Officer
Darling Downs Health
02.2021 - 04.2023
- Patient registration and admission to the public hospital system
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
Casual Night Shift Labourer
Kilcoy Pastoral Company
07.2020 - 02.2021
- Worked in the boning room of an Abattiour as a meat packer
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Casual Labour Hire
SEQ Management
05.2020 - 07.2020
- Unloaded shipping containers for various companies
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Full-time Trade Assistant
Horan and Bird Energy
10.2019 - 03.2020
- Assisted in installing solar systems in Townsville and surrounding areas
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Assisted in electrical installations, enhancing building functionality and safety.
- Provided support for skilled tradespeople, leading to streamlined project execution.
- Enhanced operational efficiency, organizing workspaces for optimal performance.
- Assisted in inventory management, keeping track of supplies to avoid project delays.
- Contributed to team morale, providing timely assistance and support where needed.
Part-time Retail Worker
Woolworths
04.2016 - 10.2019
- Worked at Woolworths in the Produce section and assisted on the Checkouts
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Education
High School Diploma -
Ignatius Park College
Townsville, QLD, AUSResponsible Service BC
Online Serving It Right Course10-2024
OFA3 - Pass
Whistler First Aid
Whistler, BC05-2024
Skills
- Reliability and punctuality
- Handling Confidential Information
- Honest and Dependable
- Expert Communication
- Customer Engagement
- Guest Relations
- Cash Handling Accuracy
- Shipment Receiving
- Time Management
- Team Member Collaboration
- Willingness to learn
- Repetitive Work
Interests
- Outdoor Recreation
- Adventure Travel
- Backpacking and Hiking
- Team Sports
- Watching Movies and TV Shows
- Reading
- Snowboarding
- Camping
- Fishing
- Music
References
Aidan Hutton - Sea To Sky Gondola
Manager of Operations
aidan.hutton@seatoskygondola.com
Janet Baines - Darling Downs Health
Director Health Information Services
Janet.baines@health.qld.gov.au
Timeline
Summit Guide
Sea to Sky Gondola
05.2024 - Current
Lift Host Operator
Sea to Sky Gondola
05.2023 - 05.2024
Contract Administrative Officer
Darling Downs Health
02.2021 - 04.2023
Casual Night Shift Labourer
Kilcoy Pastoral Company
07.2020 - 02.2021
Casual Labour Hire
SEQ Management
05.2020 - 07.2020
Full-time Trade Assistant
Horan and Bird Energy
10.2019 - 03.2020
Part-time Retail Worker
Woolworths
04.2016 - 10.2019
High School Diploma -
Ignatius Park College
Responsible Service BC
OFA3 - Pass
Whistler First Aid
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