Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
TIMOTHY BYRD

TIMOTHY BYRD

Myrtle Beach,SC

Summary

Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in the pest control industry. Dynamic communicator who consistently outperforms company goals and expectations. Recognized on a regular basis for outstanding performance and contributions to the businesses success. A pleasant professional with 25 years of experience in the pest control field.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Orkin
10.2023 - Current
  • Streamlined branch operations to enhance efficiency and customer satisfaction.
  • Led team in implementing best practices for service delivery and compliance.
  • Developed training programs to elevate staff capabilities and operational knowledge.
  • Oversaw inventory management processes, optimizing stock levels and minimizing discrepancies.
  • Analyzed operational performance metrics to identify areas for improvement and cost reduction.
  • Coordinated cross-departmental initiatives to improve workflow consistency and communication.
  • Instituted quality control measures that improved service accuracy and reliability.
  • Mentored junior staff, fostering a culture of continuous improvement and professional development.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Performed monthly compliance checks.

Branch Manager

Terminix Commercial
10.2016 - 02.2023
  • Weekly and monthly reports are produced by me.
  • Learned how to implement new and innovative sales techniques and language to maximize revenue per transaction.
  • Improved customer retention by resolving escalated customer issues.
  • Led a supportive team of 30+ teammates to maximize operational results by consistently improving performance and efficiency.
  • Conducted sales training sessions.
  • Quickly resolved escalated customer issues, increasing retention rates
  • Evaluated budget plans and current costs in order to forecast trends and make recommendations for changes.

Service Manager

Terminix
11.2003 - 10.2016
  • Trained, coached, and mentored staff to ensure that the new programs was implemented smoothly.
  • Collaborated with support teams to resolve issues in the areas of product, service, and accounting.
  • Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
  • Created effective business plans to ensure that strategic decisions were in line with long-term goals.
  • Developed a loyal customer base and long-term business relationships with national accounts and third party audited facilities.
  • Was in charge of a team of 20+ focused service professionals.

Pest Technician

Terminix
08.2002 - 11.2003
  • Combined chemicals and mixed fertilizers while carefully following all manufacturer instructions to create proper mixtures and maintain safety.
  • Represented the company professionally by dressing appropriately, keeping track of appointments, and arriving on time.
  • Inspected vehicles and equipment and performed minor repairs to ensure optimal functionality and longevity.
  • Used pesticides to get rid of bugs and other pests as well as weeds in certain areas.
  • Increased customer satisfaction by resolving issues.

Lawn Specialist

TruGreen Lawn Care
01.1998 - 08.2002
  • Landscape maintenance, pest management, composting, and other related lawn care duties. Worked as a scheduler dispatcher for a time as well as accounts receivable and all other office duties prior to becoming a route technician.

Education

Some College (No Degree) -

Hunters Lane High
Nashville, TN

Skills

  • Supervision
  • Business operations
  • Project organization
  • Staff development
  • Inspection reviews
  • Regulatory compliance
  • Team Leadership
  • MS Office
  • Safety and compliance
  • Interpersonal and written communication
  • Problem resolution
  • Customer service
  • Team liaison
  • Strong verbal communication
  • Process implementation
  • Conflict resolution
  • Report writing
  • Self-motivated
  • Process improvement
  • Public speaking
  • Team management
  • Food preparation
  • Budgeting and finance

Certification

  • Branch 2 & 3 Field Representative
  • QAL license with categories A, B, & K

Timeline

Branch Operations Manager

Orkin
10.2023 - Current

Branch Manager

Terminix Commercial
10.2016 - 02.2023

Service Manager

Terminix
11.2003 - 10.2016

Pest Technician

Terminix
08.2002 - 11.2003

Lawn Specialist

TruGreen Lawn Care
01.1998 - 08.2002

Some College (No Degree) -

Hunters Lane High

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TIMOTHY BYRD