Hi, I’m
Tim Bourassa
Outside Sales and Designer
Penticton,BC
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
18
years of professional experience
Work History
Waste Connections, Vancouver, BC
Operations Supervisor
2022.03 - Current (2 years & 6 months)
Job overview
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
Emterra Environmental, Surrey, BC
Site Manager
2020.06 - 2022.02 (1 year & 8 months)
Job overview
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Established employee work schedules to properly staff 2 departments for each shift.
- Monitored, coached and supervised team of 30 employees.
Big Bus, Vancouver, BC
Assistant Operations Manager
2005.04 - 2021.02 (15 years & 10 months)
Job overview
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
Westcoast Sightseeing, Vancouver, BC
Fleet Manager
2012.02 - 2020.03 (8 years & 1 month)
Job overview
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Big Bus, Vancouver, BC
Driver
2005.04 - 2009.04 (4 years)
Job overview
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Education
Bradford District High School , Bradford, ON
High School Diploma
06.1997
Skills
- Program Optimization
- Motivational Leadership
- Records Organization and Management
- Continuous Improvement Projects
- Commercial Drivers License (CDL)
- Passenger Interaction
- Elderly and Disabled Assistance
- Budgeting and Cost Savings
- Safety Procedures
- Maintaining Safety
- Maintaining Equipment
- Inspecting Tickets
Timeline
Operations Supervisor
Waste Connections
2022.03 - Current (2 years & 6 months)
Site Manager
Emterra Environmental
2020.06 - 2022.02 (1 year & 8 months)
Fleet Manager
Westcoast Sightseeing
2012.02 - 2020.03 (8 years & 1 month)
Assistant Operations Manager
Big Bus
2005.04 - 2021.02 (15 years & 10 months)
Driver
Big Bus
2005.04 - 2009.04 (4 years)
Bradford District High School
High School Diploma
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