Tillie MacEachern
Lake Louise,AB
Summary
Experienced in the hospitality industry, professional with a track record of excelling in exceptional guest services and support. Expertise in efficiently managing guest arrivals and departures, handling luggage, and providing accurate information about hotel amenities. Reputation for effective teamwork and adaptability, thriving in dynamic environments to consistently enhance guest experiences and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bell Attendant & Shuttle Driver
Fairmont Chateau Lake Louise
11.2022 - Current
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Conducted regular vehicle inspections for hotel vehicles to identify potential maintenance issues, contributing to overall fleet reliability.
- Followed predetermined routes while shuttle driving a 25 passenger bus, to consistently meet targets and maintain schedules.
- Ensured passenger safety by adhering to company protocols and traffic regulations during shuttle runs.
Mothers' Helper
Private Nanny
12.2019 - 12.2020
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared meals and snacks for children based on dietary guidelines.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
First Mate & Tour Guide
Saga Sailing Adventure
06.2019 - 09.2020
- 36 ft Sailboat
- Provided expert guidance on anchor handling operations, resulting in reduced time spent anchoring and retrieving anchors.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Improved crew morale through team-building activities and open lines of communication between all ranks on board.
- Enhanced vessel safety by conducting regular inspections and maintenance of all onboard equipment.
Front Desk & Host
Dalvay by the Sea
06.2019 - 10.2019
- Utilized reservation software proficiently in managing bookings accurately while minimizing errors in room assignments or billing details.
- Managed phone system effectively, routing calls appropriately while maintaining a polite and professional demeanor at all times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
The Running Room
12.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Psychology
University of Prince Edward Island
Charlottetown, PE02-2022
High School Diploma -
Colonel Gray High School
Charlottetown, PE06.2017
Skills
- Proficient in Adhering to Guidelines
- Passenger Support
- Positive Attitude
- Safety Protocols
- Effective Team Collaboration
- Transportation Safety Management
- Adaptability in High-Pressure Situations
- Skilled in Multilingual Communication
- Dependable Attendance
- Effective Multi-Tasking
Languages
English
Native or Bilingual
French
Professional Working
Certification
- First Aid Certification
- WHIMIS Certification
- Class 4 Drivers License
- Yoga Teaching Certification, Thailand
Timeline
Bell Attendant & Shuttle Driver
Fairmont Chateau Lake Louise
11.2022 - Current
Mothers' Helper
Private Nanny
12.2019 - 12.2020
First Mate & Tour Guide
Saga Sailing Adventure
06.2019 - 09.2020
Front Desk & Host
Dalvay by the Sea
06.2019 - 10.2019
Sales Associate
The Running Room
12.2017 - 09.2018
- First Aid Certification
- WHIMIS Certification
- Class 4 Drivers License
- Yoga Teaching Certification, Thailand
Bachelor of Arts - Psychology
University of Prince Edward Island
High School Diploma -
Colonel Gray High School
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