TIJO PUTHENPURACKAL TOM
Scarborough,ON
Summary
Highly motivated and adaptable professional with a strong track record of success, combined with a passion for continuous learning and growth. Effective communicator and team player, capable of collaborating with diverse stakeholders to achieve shared objectives. Committed to delivering high-quality results and exceeding expectations. Eager to contribute my talents to a dynamic organization that values innovation and excellence.
Overview
3
3
years of professional experience
Work History
Team Lead
Cineplex VIP
04.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Designed a strategic plan for component development practices to support future projects.
Host and Runner
Cineplex VIP
11.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Provided excellent customer service while meeting challenging time goals.
- Delivered correct food items to tables according to order documentation.
- Monitored supplies of key inventory items.
- Ran errands for various employees throughout company.
- Directly interacted with customers at each location to build loyalty.
Bartender
Cineplex VIP
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Food and Beverage Cashier
Cirque Du Soliel
04.2022 - 08.2022
- For the food and beverage and crew member for the ‘Kurious’, CIRQUE de Soleil,
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Provided correct change to customers while following cash handling policies and procedures.
- Inventoried par stock levels in coolers and racks.
- Accurately handled cash register transactions while providing excellent customer service.
- Engaged customers to help create superior food and beverage experience.
Customer Service Assistant
Metro Grocery Store
10.2020 - 03.2022
- Worked as a grocery stocker and
- Maintained a clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
Data entry supervisor
GOVT, OF KERALA
04.2020 - 08.2020
- Audited production reports, tracking data entry and processing errors.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
Education
PGDP - International Business Management
Lambton College
Sarnia, Ontario04.2023
Bachelor of Arts - Economics
Mahatma Gandhi University
India03.2020
Skills
- Problem-solving
- Multitasking
- Customer service
- Organization
- Teamwork and collaboration
- Critical thinking
- Oral and written communication skills
- Skilled in Microsoft Word and Excel
Timeline
Team Lead
Cineplex VIP
04.2023 - Current
Bartender
Cineplex VIP
03.2023 - Current
Host and Runner
Cineplex VIP
11.2022 - Current
Food and Beverage Cashier
Cirque Du Soliel
04.2022 - 08.2022
Customer Service Assistant
Metro Grocery Store
10.2020 - 03.2022
Data entry supervisor
GOVT, OF KERALA
04.2020 - 08.2020
PGDP - International Business Management
Lambton College
Bachelor of Arts - Economics
Mahatma Gandhi University
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