Tijesu Ayomikun Tijeus
IT Support Specialist
LAGOS,Nigeria
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
IT Support Specialist
Network Computer College
Lagos, Nigeria
08.2020 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Answered questions and provided information to customers about new software or hardware.
Education
High School Diploma -
Network Computer College
Lagos 07.2018 - 08.2020
High School Diploma -
Prospect High School
Lagos 09.2012 - 06.2018
Skills
- Mac systems
Timeline
IT Support Specialist
Network Computer College
08.2020 - Current
High School Diploma -
Network Computer College
07.2018 - 08.2020
High School Diploma -
Prospect High School
09.2012 - 06.2018
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