Summary
Overview
Work History
Education
Skills
Languages
Software
References
Timeline
Generic

Tijana Gavric

ON

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

13
13
years of professional experience

Work History

Client Services Manager

House of HERMÈS
04.2021 - 02.2023


  • Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
  • Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
  • Monitored performance metrics, using data analysis to identify areas of improvement in service delivery and customer experience.
  • Implemented training programs for new team members, ensuring seamless integration into the organization and rapid onboarding.

Account Director

Leo Burnett
03.2016 - 10.2019
  • Designed and implemented cohesive branding strategies, briefs, presentations, and proposals which were influential in acquiring new business and increasing agency revenue.
  • Led creative for experiential activations and environmental branding for the Nike account for East European region.
  • Collaborated with internal teams preparing and presenting pitches to prospective clients winning the pitch for IKEA (East European market).
  • Expanded revenue streams with the development of strategic partnerships and cross-functional collaborations.
  • Led successful marketing campaigns for diverse industries, driving brand awareness and customer engagement.
  • Streamlined internal processes to enhance team productivity, resulting in improved performance metrics.
  • Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
  • Managed budgets for multiple accounts, ensuring optimal allocation of resources for maximum impact.
  • Conducted market research to identify trends and opportunities, informing data-driven decision-making for clients.
  • Collaborated with internal departments to develop integrated marketing communications plans that drove desired outcomes.


Account Manager

Marshall Fenn Communications
11.2009 - 06.2015
  • Responsible for ensuring the smooth production of campaigns - from briefing designers and copywriters, to managing budgets and possibly a team of executives.
  • Develop and implement strategic business plan to meet business objectives
  • Taking a lead in clients' marketing and advertising strategies
  • Leading the team to provide the utmost level of client service, liaising with clients at a senior level on a day-to-day basis, promoting the expansion of business with existing clients, and working with other senior managers to generate new accounts
  • Managing one of the most successful advertising campaigns for Government of Canada in order to raise awareness and help people with disabilities live better lives.
  • Leading the team in creating the brand new 'look and feel' of Sun Media Newspapers (including creation of the website, layout of the newspapers, while managing a complete new online campaign for the client).
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Education

Master Degree - Multimedia Design and Virtual Reality

Rufa
Rome, Italy

Honours Bachelor of Arts - Fine Arts and Visual Studies

University of Toronto
Toronto, ON

Business Marketing Diploma - Marketing

Humber College
Toronto, ON

Skills

  • Project management
  • Budget management
  • Problem solving
  • Quality assurance
  • Creative thinking
  • Time management
  • Product knowledge
  • Adaptability
  • Technical proficiency
  • Organizational skills
  • Attention to detail
  • Account Management
  • Team leadership
  • Brand Marketing
  • Brand Development

Languages

English
Native or Bilingual

Software

Adobe Premier Pro

Adobe After Effects

Adobe Photoshop

References

References available upon request.

Timeline

Client Services Manager

House of HERMÈS
04.2021 - 02.2023

Account Director

Leo Burnett
03.2016 - 10.2019

Account Manager

Marshall Fenn Communications
11.2009 - 06.2015

Master Degree - Multimedia Design and Virtual Reality

Rufa

Honours Bachelor of Arts - Fine Arts and Visual Studies

University of Toronto

Business Marketing Diploma - Marketing

Humber College

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Tijana Gavric