Tijana Arnautovic
Toronto,ON
Summary
A results-oriented individual who always has an upbeat positive attitude and who possesses an impressive track record of bringing in new business and maximizing income growth for employers. Excellent communication and team-building skills, with a natural ability to influence and build long-term relationships with customers and channel partners. Over 18+ years of sales, channel, and project management experience with Fortune Global 500 companies. Highly organized and driven, able to work under intense pressure to meet deadlines, and has the right attitude that will fit in a high-energy, fast-paced sales environment. With a career recently successfully advanced across Canada, currently looking to relocate back to Europe and find a suitable position with an exciting IT security company renowned for hiring exceptional people.
Overview
19
19
years of professional experience
Work History
Senior Account Manager
ISA Cybersecurity
Toronto, Ontario
01.2017 - Current
- Managed a portfolio of high-value enterprise accounts, worth over $20 million, ensuring timely delivery of services and exceeding client expectations.
- Brought in 9 new enterprise accounts during my tenure - including Royal Bank of Canada, Magna, CMA CGM, Bell Canada and Sun Life - as a result of an effective prospecting approach.
- Participated actively in industry conferences and invested in continuous learning in the areas of network security, application security, endpoint security, cloud security, identity/access management, GRC advisory, and a range of security assessment services.
- Achieved a 85% client retention rate through personalized engagement strategies and excellent customer service standards.
- Launched account mapping campaigns with partners (such as Microsoft, IBM, Cisco, Crowdstrike, Trellix, Proofpoint, Fortinet, CyberArk, FireEye, HPE, Check Point, Zscaler, Sentinel One, Varonis, Palo Alto, Netskope, and many more), and helped them increase cross-sell and up-sell opportunities.
- Negotiated complex contracts with clients, manufacturers and distributors and exceeded average sales targets by 10% annually.
- Conducted regular client reviews and provided feedback to service teams, contributing to organic growth that increased referrals by 39%.
Regional Sales Manager (Germany, France And Spain)
TITUS
09.2012 - 11.2016
- Expanded area sales by 55% through new prospect generation and channel collaboration
- Drove the Sales plan and managed a portfolio of large blue chip clients in the region (examples include German Army, Bayer, Renault, L'Oréal, French Ministry of Defense, Sanofi and Crédit Agricole)
- Led project management activity; acted as the key interface between the customer and all relevant divisions; developed timetables and set deadlines for clients and the technical team
- Managed a yearly pipeline of €10 million
- Compiled and delivered winning sales presentations and proposals to C-level executives in English, French and Spanish
- Identified, engaged and managed activities with top partners, distributors and system integrators in the region (examples include Microsoft, ATOS, CGI, Insight, BT Group, T-Systems, NTT Security, Computacenter, Intel Security and Symantec)
- Developed training programs; increased product placement and positioning and monitored effectiveness through regular sessions with channel partners resulting in a 20% market share with our top 5 partners
- Kept up to date with market developments, with a focus on the cyber security, big data, SaaS, data classification, data loss prevention, encryption, analytics, EPR, IoT, mobile device management and cloud computing space.
International Business Development Manager
Omniglobe Business Solutions
Ottawa, Canada
09.2005 - 09.2012
- Created and managed long-term relationships with Fortune 500 companies
- Developed detailed business plans incorporating sales goals, marketing strategies and technology requirements to deliver short and long term corporate objectives
- Developed new accounts and increased sales by 40% year-over-year
- Established trusted partner relationships at executive levels with (OEMs) primarily in the computer and communications sectors
- Successfully promoted and represented the company at various business, tradeshow and industry conference events
- Exceeded my territory goal by $1 million in 2012.
Education
BBA - International Business
Carleton University
Ottawa, ON05-2010
BBA - Study Abroad
Autónoma University
Madrid, Spain05-2008
Skills
- Enterprise Product Selling
- Strategic planning
- Public speaking
- Identifying client needs
- Channel partner management
- Account management
- Chairing meetings
- Market Intelligence
- Business development
- Project management
- Customer relationship management
- Negotiating
Attributes
- Canadian citizen that is fluent in English, French, Spanish and Serbo-Croatian.
- Understanding of international market needs with experience in both B2C and B2B environment.
- Great organizational skills; ability to stay on top of things, think fast, pre-empt situations and handle multiple projects smoothly and thoroughly.
- Effective communicator in multi-cultural environments and an international team builder with the ability to attract, develop, motivate and retain customers and partners
- Strong business skills; first class presenting, negotiating, selling and closing skills.
- Ability to quickly learn and develop strong solution and market knowledge.
- Proven ability to successfully analyze organization's critical business requirements, identify deficiencies and needs and develop customized solutions.
- Persuasive and confident in new business pitching.
- Great strategic thinking, listening and problem-solving skills.
- Ability to build trust, loyalty and solid long-term relationships with key decision-makers.
- Self-motivated, ambitious, possessing high energy levels, a "can do" attitude and a desire to win.
Timeline
Senior Account Manager
ISA Cybersecurity
01.2017 - Current
Regional Sales Manager (Germany, France And Spain)
TITUS
09.2012 - 11.2016
International Business Development Manager
Omniglobe Business Solutions
09.2005 - 09.2012
BBA - International Business
Carleton University
BBA - Study Abroad
Autónoma University
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