Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tigist Tesfaye

Calgary,AB

Summary

I am a diligent and hardworking individual with a proven track record in all teaching kindergarten children. Looking for a growing company that I can share my skills with while learning new skills.

o Team-oriented individual who enjoys working with others or individually. o Moderate experience with Microsoft products such as Word, Excel, and PowerPoint. o Very organized and high attention to detail. o Bilingual in English and Amharic. o Adaptable, flexible, and great time management skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Glitz Plus
12.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Child Educator Assistant

Selam Child Village
01.2019 - 01.2020
  • Kept track of all items in the school to make sure that everything is needed to provide support to the children
  • Ability to assist the program as a substitute teacher when a teacher calls in sick
  • Successfully created field trip proposals and arranged meetings with the staff to discuss and plan it out
  • Assessed student progress regularly through formative and summative evaluations, enabling targeted instruction based on individual needs.
  • Utilized data-driven decision-making processes when planning curriculum content and pacing schedules, ensuring alignment with state standards while addressing individual student needs effectively.
  • Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
  • Mentored new teachers on effective classroom management techniques, contributing to an improved overall learning environment within the school.
  • Supervise,coordinate and manage exam rooms

Main Teacher

Intellectual & Marrif International
01.2018 - 01.2020
  • Successfully planned out the curriculum provided from the school board for kindergarten class for children 4 to 6 years old
  • Ability to manage a team consisting of Teacher assistant and childcare assistant providing feedback when necessary
  • Scheduled and supervised field trips to enhance student exposure to real-world applications of course material.
  • Provided ongoing support for struggling students through one-on-one tutoring sessions and targeted interventions.
  • Implemented data-driven instructional practices, analyzing test scores and other performance indicators to inform teaching decisions.
  • Actively participated in professional development workshops and conferences, seeking continuous improvement as an educator.

Education

Bachelor's Degree - Sociology

Addis Ababa University

Certificate - Early Childhood Educator

Intellectual & Marrif International

Certificate -

Children Science Fair

Certificate - Membership

Selam Child Village

Skills

  • Team-oriented individual who enjoys working with others or individually
  • Moderate experience with Microsoft products such as Word, Excel, and PowerPoint
  • Very organized and high attention to detail
  • Bilingual in English and Amharic
  • Adaptable, flexible, and great time management skills

Timeline

Customer Service Representative

Glitz Plus
12.2024 - Current

Child Educator Assistant

Selam Child Village
01.2019 - 01.2020

Main Teacher

Intellectual & Marrif International
01.2018 - 01.2020

Certificate - Early Childhood Educator

Intellectual & Marrif International

Certificate -

Children Science Fair

Certificate - Membership

Selam Child Village

Bachelor's Degree - Sociology

Addis Ababa University
Tigist Tesfaye