Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Tigist Tesfaye

Calgary,AB

Summary

I am a diligent and hardworking individual with a proven track record in all teaching kindergarten children. Looking for a growing company that I can share my skills with while learning new skills.

o Team-oriented individual who enjoys working with others or individually. o Moderate experience with Microsoft products such as Word, Excel, and PowerPoint. o Very organized and high attention to detail. o Bilingual in English and Amharic. o Adaptable, flexible, and great time management skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Naivas Supermarket
01.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Sales Associate

H.B. Fuller
04.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Child Educator Assistant

Selam Child Village
01.2019 - 01.2020
  • Kept track of all items in the school to make sure that everything is needed to provide support to the children
  • Ability to assist the program as a substitute teacher when a teacher calls in sick
  • Successfully created field trip proposals and arranged meetings with the staff to discuss and plan it out

Main Teacher

Intellectual & Marrif International
01.2018 - 01.2020
  • Successfully planned out the curriculum provided from the school board for kindergarten class for children 4 to 6 years old
  • Ability to manage a team consisting of Teacher assistant and childcare assistant providing feedback when necessary
  • Provided inventory information to the school when running low on materials

Education

bachelor's degree - Sociology

Addis Ababa University
Addis Ababa

Certificate - Early Childhood Educator

Intellectual & Marrif International
Addis Ababa

Certificate - Children Science Fair

Intellectual & Marrif International
Addis Ababa

Certificate - Membership

Selam Child Village
Addis Ababa

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Documentation
  • Administrative Support

References

Available upon Request

Timeline

Customer Service Representative

Naivas Supermarket
01.2022 - 06.2024

Sales Associate

H.B. Fuller
04.2020 - 06.2021

Child Educator Assistant

Selam Child Village
01.2019 - 01.2020

Main Teacher

Intellectual & Marrif International
01.2018 - 01.2020

bachelor's degree - Sociology

Addis Ababa University

Certificate - Early Childhood Educator

Intellectual & Marrif International

Certificate - Children Science Fair

Intellectual & Marrif International

Certificate - Membership

Selam Child Village
Tigist Tesfaye