Tigist Tesfaye
Calgary,AB
Summary
I am a diligent and hardworking individual with a proven track record in all teaching kindergarten children. Looking for a growing company that I can share my skills with while learning new skills.
o Team-oriented individual who enjoys working with others or individually. o Moderate experience with Microsoft products such as Word, Excel, and PowerPoint. o Very organized and high attention to detail. o Bilingual in English and Amharic. o Adaptable, flexible, and great time management skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Naivas Supermarket
01.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sales Associate
H.B. Fuller
04.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Child Educator Assistant
Selam Child Village
01.2019 - 01.2020
- Kept track of all items in the school to make sure that everything is needed to provide support to the children
- Ability to assist the program as a substitute teacher when a teacher calls in sick
- Successfully created field trip proposals and arranged meetings with the staff to discuss and plan it out
Main Teacher
Intellectual & Marrif International
01.2018 - 01.2020
- Successfully planned out the curriculum provided from the school board for kindergarten class for children 4 to 6 years old
- Ability to manage a team consisting of Teacher assistant and childcare assistant providing feedback when necessary
- Provided inventory information to the school when running low on materials
Education
bachelor's degree - Sociology
Addis Ababa University
Addis AbabaCertificate - Early Childhood Educator
Intellectual & Marrif International
Addis AbabaCertificate - Children Science Fair
Intellectual & Marrif International
Addis AbabaCertificate - Membership
Selam Child Village
Addis AbabaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Documentation
- Administrative Support
References
Available upon Request
Timeline
Customer Service Representative
Naivas Supermarket
01.2022 - 06.2024
Sales Associate
H.B. Fuller
04.2020 - 06.2021
Child Educator Assistant
Selam Child Village
01.2019 - 01.2020
Main Teacher
Intellectual & Marrif International
01.2018 - 01.2020
bachelor's degree - Sociology
Addis Ababa University
Certificate - Early Childhood Educator
Intellectual & Marrif International
Certificate - Children Science Fair
Intellectual & Marrif International
Certificate - Membership
Selam Child Village
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