Tiffiny Nelson
Stonewall
Summary
Strategic and people-focused administrative professional with over 15 years of experience supporting operational efficiency, coordinating events, and leading team-based initiatives. Proven success in managing payroll, vendor relations, and high-profile projects across healthcare, disaster restoration, and community arts. Recognized for dynamic event planning, strong communication skills, and ability to foster inclusive engagement. Passionate about community outreach and student-focused initiatives, with experience supporting underrepresented populations and planning culturally inclusive events.
Overview
21
21
years of professional experience
Work History
Manager, Finance & Admin
ServiceMaster Disaster Restoration
05.2024 - Current
- Lead office operations including payroll for 31 staff, vendor communications, and invoicing for insurance and client services
- Assist Controller in collections and ensure seamless financial processes
- Plan monthly internal events and coordinate annual company holiday party, promoting employee engagement and retention
- Accomplished multiple tasks within established timeframes
Administrative Assistant, Section of Nephrology
Health Sciences Centre
12.2016 - 05.2024
- Managed physician billing and payroll for 14 research staff
- Generated statistical data reports and supported Director of Manitoba Renal Health Program
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated department events including Admin Day lunch and annual holiday celebrations
Sales Associate
Torrid
11.2021 - 08.2023
- Delivered high-quality customer service and staff training
- Supported inventory, merchandising, and financial transactions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Administrative Assistant, Section of Neurology
Health Sciences Centre
06.2011 - 12.2016
- Maintained confidential patient files and organized department-wide meetings and event logistics
- Successfully planned "Stroke Day 2015" symposium, handling schedules, catering, and communication
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Administrative Assistant (Term)
University of Manitoba
02.2012 - 03.2012
- Supported seven physicians with admin support, correspondence, and record keeping in the Department of Otolaryngology
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Front of House Staff
Pantages Playhouse Theatre
11.2003 - 05.2011
- Managed guest services, cash floats, and staff training during live theatre events
- Established welcoming atmosphere by greeting each guest warmly
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients
House Manager (Seasonal)
Rainbow Stage
01.2006 - 01.2009
- Supervised and scheduled teams of 8-30 volunteers for community theatre productions
- Managed real-time audience needs and logistical challenges during shows
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results
- Anticipated needs of board members by staying informed about their preferences, schedules, and priorities
Education
Diploma - Arts and Cultural Management
Grant MacEwan University
Edmonton, ABWedding Planning Certificate -
The Wedding Planners Institute of Canada
Winnipeg, MBAdministrative Assistant Diploma -
CDI College
Winnipeg, MBSkills
- Recruitment & Community Engagement
- Event Planning & Execution
- Administrative Operations & Payroll
- Volunteer & Staff Coordination
- Public Speaking & Presentations
- Microsoft Office Suite & QuickBooks
- Social Media & Digital Communications
- Team Training & Leadership
- Customer service
- Time management
- Decision-making
Additional Information
- Valid Driver's License & Access to Vehicle
- Comfortable with public speaking and presenting to diverse audiences
- Strong appreciation for Indigenous and culturally diverse protocols and communities
- References available upon request
Timeline
Manager, Finance & Admin
ServiceMaster Disaster Restoration
05.2024 - Current
Sales Associate
Torrid
11.2021 - 08.2023
Administrative Assistant, Section of Nephrology
Health Sciences Centre
12.2016 - 05.2024
Administrative Assistant (Term)
University of Manitoba
02.2012 - 03.2012
Administrative Assistant, Section of Neurology
Health Sciences Centre
06.2011 - 12.2016
House Manager (Seasonal)
Rainbow Stage
01.2006 - 01.2009
Front of House Staff
Pantages Playhouse Theatre
11.2003 - 05.2011
Diploma - Arts and Cultural Management
Grant MacEwan University
Wedding Planning Certificate -
The Wedding Planners Institute of Canada
Administrative Assistant Diploma -
CDI College
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