Tiffeny Isabelle
Lincoln,New Brunswick
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Residence Wellness Coordinator
University of New Brunswick
Fredericton, NB
09.2022 - Current
- Created educational materials on wellness related topics such as exercise, nutrition and stress management.
- Currently organizing a wellness fair to introduce students to campus health and wellness-related resources.
- Creating new programs focused on key groups and types of support.
- Provide individual support and assist with navigating campus supports and resources.
- Build and maintain working relationships with peers and upper management.
Outreach Worker
Pembroke Regional Hospital
12.2018 - 05.2019
- Facilitated both educational and recreational programming
- Budgeted and prepared lunch for up to 30+ clients
- Provided an empathetic ear, non judgmental environment
- Liased on clients behalf where fit
- Worked within a team environment
Case Management
Pembroke Regional Hospital- Mental Health Services
Pembroke, ON
03.2011 - 12.2018
- Assertive Community Treatment Team
- Consults with community agencies and families to maintain coordination in the treatment process
- Participates in the provision of rehabilitation services
- Constructed case notes and comprehensive reports for data entry into Citrix portal.
- Insures immediate and appropriate interventions are provided in response to changes in mental status or behaviors which put recipients at risk
- Act as an advocate for clients to secure needed services (safe and affordable housing, outreach programs)
- Facilitation of groups and activities
- Provide a supportive, non-judgmental environment
- Maintains client files, and ensuring that information is up to date and well documented
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Customer Service Representative
County of Renfrew
Lincoln, New
01.2011 - 02.2012
- Provided office support and ensures effective flow of information
- Assisted clients with filling out forms
- Issued medical transportation, optical, dental and manual drug cards
- Responsible for receiving mail in and out, photocopying, filing, answering the telephone and returning voice mail messages
- Answered client/community inquiries for services in the community.
- Answered questions from clients regarding their financial eligibility and participation requirements, in person or by telephone
Crisis Intervention Worker
Native Women’s Shelter
Hamilton, ON
01.2005 - 01.2007
- Provided a safe place for Women seeking a safe place
- Maintained client files, staff documentation
- Liased and advocated on behalf of clients
- Maintained client confidentiality
- Monitored client living areas
Education
Bachelor of Education - Adult Education
University of New Brunswick
Fredericton, NBSome College (No Degree) - Traumas And Cognitive Approaches For Autism
University of New Brunswick
U4 Soccer Coach Certification
Canada Soccer
05.2023
Sexual Assault Crisis Intervention Training
Sexual Violence New Brunswick
10.2022
Addictions And Community Services
CDI College
Hamilton, ON05.2005
High School Diploma -
Simcoe Composite School
Simcoe, ON01.2000
Certificate -
OPDI Level 1 Peer Support Training
Skills
- 15 years’ experience working in the human services field
- Experience developing and delivering programming
- Excellent communication and interpersonal skills
- Working collaboratively
- Eager to learn and develop new skills
- Interdisciplinary teamwork
References
REFERENCES
Available upon request
Timeline
Residence Wellness Coordinator
University of New Brunswick
09.2022 - Current
Outreach Worker
Pembroke Regional Hospital
12.2018 - 05.2019
Case Management
Pembroke Regional Hospital- Mental Health Services
03.2011 - 12.2018
Customer Service Representative
County of Renfrew
01.2011 - 02.2012
Crisis Intervention Worker
Native Women’s Shelter
01.2005 - 01.2007
Bachelor of Education - Adult Education
University of New Brunswick
Some College (No Degree) - Traumas And Cognitive Approaches For Autism
University of New Brunswick
U4 Soccer Coach Certification
Canada Soccer
Sexual Assault Crisis Intervention Training
Sexual Violence New Brunswick
Addictions And Community Services
CDI College
High School Diploma -
Simcoe Composite School
Certificate -
OPDI Level 1 Peer Support Training
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