Tiffany J. Peters
Victoria,BC
Summary
Experienced with managing accounts receivable functions, ensuring timely and accurate invoicing and payment processing. Utilizes financial software to streamline operations and enhance efficiency. Strong understanding of financial reconciliations, credit management, and customer relations.
Overview
8
8
years of professional experience
Work History
Corporate Accounts Receivable Administrator
Coast Appliances Inc.
10.2020 - 09.2023
- Facilitated timely payment from customers by providing detailed invoice information and addressing any concerns promptly.
- Evaluated customer creditworthiness using various tools, including credit reports and financial statements analysis.
- Contributed to the development of departmental goals and performance metrics, aligning individual objectives with broader organizational initiatives.
- Partnered with cross-functional teams, such as Finance and Sales, to optimize processes impacting Accounts Receivable operations seamlessly.
- Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
Customer Identification Program Advisor
PayPal Holdings Inc.
04.2018 - 10.2020
- Conducted thorough research on industry trends to maintain up-to-date knowledge and inform strategic decision making.
- Organized training sessions for staff members, equipping them with relevant skills and knowledge required for optimal job performance.
- Streamlined processes for increased efficiency by identifying areas of improvement and implementing best practices.
- Continuously monitored program progress to proactively address potential issues and ensure successful outcomes.
Warranty Manager
West Coast Gifts
01.2016 - 04.2018
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
Education
Associate of Arts - Indigenous Studies Diploma
Camosun College
Victoria, British Colombia12-2015
Skills
- Microsoft Excel
- Payment negotiations
- Financial statements
- Invoice processing
- Cash application
- Dispute resolution
- Purchase orders
- Data entry and 10-key
- Powerpoint
- Sharepoint
- Microsoft office 365
- Bank reconciliation
- Journal entries
- Debt collection
- G-suite
- Outlook
Accomplishments
- Collaborated with team of five in the development of improving propritory software.
- Achieved better work flow through effectively helping with our Outlook inbox system and collaborating with IT teams.
- Documented and resolved orders being approved then unapproved which led to streamlining process between sales team and AR team approval.
Languages
English
Native or Bilingual
Timeline
Corporate Accounts Receivable Administrator
Coast Appliances Inc.
10.2020 - 09.2023
Customer Identification Program Advisor
PayPal Holdings Inc.
04.2018 - 10.2020
Warranty Manager
West Coast Gifts
01.2016 - 04.2018
Associate of Arts - Indigenous Studies Diploma
Camosun College
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