Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Tiffany Zepeda

San Juan Capistrano

Summary

Developed strong customer service and multitasking skills in high-paced hospitality and restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.

Overview

2026
2026
years of professional experience

Work History

Babysitter

Self Employed
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • I assisted as an assistant teacher during Sunday school at my previous church.

Server

Cinepolis Luxury Cinemas
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple theaters and sections without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Marufuku Ramen
12.2022 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Food Runner

Cinepolis Luxury Cinemas
10.2022 - 12.2022
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Greeted customers and provided outstanding customer service.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Increased customer satisfaction with quick and courteous food delivery.

Education

Associate of Science - Hospitality Management

Saddleback Community College
Mission Viejo, CA
12-2025

High School Diploma -

Capistrano Valley High School
Mission Viejo, CA
06-2023

Skills

  • Problem-solving
  • Time management
  • Strong work ethic
  • Guest engagement
  • Exceptional customer service
  • Teamwork and collaboration
  • Quick learner

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • I have a passion for traveling
  • I have successfully planned and organized multiple trips/vacations for my family and I I take care of all housing, transportation, flights and food accomodations as well as organizing and planning activities for everyone
  • On my spare time I am working on getting certified as a nail technician to properly apply my experience as a small home-based nail technician
  • I occasionally babysit family-friend's children on various occasions

Timeline

Server

Cinepolis Luxury Cinemas
08.2023 - Current

Server

Marufuku Ramen
12.2022 - 09.2023

Food Runner

Cinepolis Luxury Cinemas
10.2022 - 12.2022

Babysitter

Self Employed

Associate of Science - Hospitality Management

Saddleback Community College

High School Diploma -

Capistrano Valley High School

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Tiffany Zepeda