Tiffany Wright
Bay Point
Summary
Dynamic Supervisor with proven leadership at the Post Office, enhancing team productivity through effective workflow management and conflict resolution. Recognized for improving customer satisfaction and fostering interdepartmental collaboration. Skilled in process improvement and data analysis, consistently achieving operational excellence in fast-paced environments.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
27
27
years of professional experience
Work History
Supervisor
Post Office
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Mail Handler
Post Office
08.1998 - 08.2023
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maintained high level of confidentiality with mail items in line with regulations.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
Toll Collector
Cal Trans
03.2020 - 03.2021
- Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
- Promoted safety awareness among motorists through clear signage displays and timely updates on road conditions when necessary.
Education
High School Diploma -
El Cerrito
El Cerrito, CASkills
- Workflow management
- Team leadership
- Customer service
- Conflict resolution
- Performance evaluation
- Process improvement
- Data analysis
- Interdepartmental collaboration
Timeline
Supervisor
Post Office
08.2023 - Current
Toll Collector
Cal Trans
03.2020 - 03.2021
Mail Handler
Post Office
08.1998 - 08.2023
High School Diploma -
El Cerrito
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