Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tiffany Wen

Windsor,ON

Summary

Detail-oriented and proactive individual seeking the position of Recreation Centre Clerk to leverage administrative, organizational, and customer service skills in contributing to efficient facility operations and ensuring a seamless experience for participants.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Xplornet Communications
01.2021 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Event Coordinator

New Castle Hotels
05.2019 - 03.2020
  • Coordinated schedules and timelines for events.
  • Managed administrative logistics of event planning, booking, and promotions.
  • Performed event coordination for larger parties and gatherings.
  • Arranged availability of audio-visual equipment, transportation and displays for various events.
  • Coordinated florists, photographers, and musicians for events.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Assisted in stock and supply orders, ensuring adequate inventory levels were maintained

International Student Advisor

Cape Breton University
03.2018 - 04.2019
  • Provided information and coordinated referrals for available programs.
  • Advised students on educational, career and social opportunities.
  • Advocated for students to access available resources.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Provided information and documents to help international students with study permit applications and answered related questions.

Front Desk Receptionist

Comfort Inn & Suites
02.2018 - 04.2019
  • Welcomed customers with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.


Department Manager

Gymboree China
02.2011 - 10.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Participated in home visits, parent meetings and developmental screenings.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Stayed current on guidelines to maintain compliant program operations.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Arts - Hospitality And Tourism Management

Cape Breton University
Sydney, NS
05.2020

Skills

  • Administrative Support
  • Inventory Management
  • Registration Procedures
  • Financial Oversight
  • Scheduling and Coordination
  • Facility Management
  • Risk Assessment and Management
  • Supervisory Skills
  • Physical Tasks and Lifting
  • Occupational Health & Safety Compliance

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Certification

Excel Skills for Business Essentials Certificate from Macquarie University

Timeline

Customer Service Officer

Xplornet Communications
01.2021 - 05.2021

Event Coordinator

New Castle Hotels
05.2019 - 03.2020

International Student Advisor

Cape Breton University
03.2018 - 04.2019

Front Desk Receptionist

Comfort Inn & Suites
02.2018 - 04.2019

Department Manager

Gymboree China
02.2011 - 10.2017

Bachelor of Arts - Hospitality And Tourism Management

Cape Breton University

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Tiffany Wen