Tiffany Ward
Victoria
Summary
Loyal and hardworking professional skilled in multi-tasking and interpersonal communication after a career in frontline client-centred work with a diverse population. Adaptable and organized with strong team collaboration skills. Looking for part-time employment in the food industry or customer service areas.
Overview
30
30
years of professional experience
Work History
Store Assistant - Volunteer
Scrapbook Essentials
09.2024 - 09.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Implemented organizational strategies for merchandise displays, improving visual appeal and accessibility.
Probation Officer
Ministry of Children and Family Development
06.1995 - 04.2025
- Conducted assessments to evaluate client needs and risks.
- Developed tailored intervention plans for individuals and families.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Developed effective communication skills while interacting with diverse populations including offenders, their families, court personnel, and community partners.
Complex Care Coach
Complex Trauma Resource Association
09.2017 - 06.2023
- Developed individualized coaching plans for trauma-affected clients to enhance personal resilience and coping strategies.
- Facilitated trauma-informed training sessions for staff, promoting understanding of complex trauma impacts.
- Guided interdisciplinary teams in implementing evidence-based practices for trauma recovery support.
- Mentored junior coaches in effective communication techniques and client engagement strategies.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Education
Bachelor of Social Work -
University of Victoria
VictoriaBachelor of Arts - Psychology
University of Victoria
VictoriaSkills
- Adaptable and flexible
- Issue resolution
- Interpersonal skills
- Organizational skills
- Multitasking
Languages
English
Timeline
Store Assistant - Volunteer
Scrapbook Essentials
09.2024 - 09.2025
Complex Care Coach
Complex Trauma Resource Association
09.2017 - 06.2023
Probation Officer
Ministry of Children and Family Development
06.1995 - 04.2025
Bachelor of Social Work -
University of Victoria
Bachelor of Arts - Psychology
University of Victoria