Tiffany Walsh
Windsor,ON
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, employee relations, developing and implementing tactical plans to meet strategic goals. Proven leader with significant background in healthcare.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations, Process Improvement and Projects
Clear Medical Imaging
01.2023 - Current
- Oversee systems and data collection ensuring data integrity related to service delivery and program evaluationCoach and mentor, support conflict resolution strategies, performance management practices and facilitate continuing education and development opportunities for staff
- Lead Quality Advisory committee, while holding bi-annual meetings, and developing and implementing quality assurance plans
- Prepare, distribute, maintain staff and Radiologist schedules ensuring optimal coverage for revenue generation
- Coordinate and oversee facility operations, assuring effective technical functions as well as human resources, supplies, services and facility communicative requirements
- Implement facility policies and procedures while ensuring each fulfills their objectives
- Prepare and modify applications of all Ministry of Health related requests
- Develop and manage relationships with outside vendors, referring providers, partnering providers
- Assist in preparing for yearly audits, budgets and financial planning, participate in incentive program development
- Collaborate with networking team to develop information technologies strategies that support each area with required tools to meet both current and future needs
- Prepare and present operational updates at monthly shareholder meetings
- Collaborator on all physician marketing initiatives
- Develop and manage annual operating, overhead budgets, capital projects and execute action plans that drive efficiencies while managing resources to ensure objectives are delivered
- Provide leadership to managers, supervisors and/or professional staff
- Management Representative of the Joint Health and Safety committee
Director of Shared Services
Clear Medical Imaging
01.2016 - 01.2023
- Leader of Patient Experience, Health Records, OBSP, Billing, Typists, IT and Operations
- Coach and mentor, support conflict resolution strategies, performance management practices and facilitate continuing education and development opportunities for staff
- Oversee systems and data collection ensuring data integrity related to service delivery and program evaluation
- Lead Quality Advisory committee, while holding bi-annual meetings, and developing and implementing quality assurance plans
- Coordinate and oversee facility operations, and Radiologist scheduling
- Implement facility policies and procedures ensuring each fulfills their objectives
- Inventory management oversight, PO approvals
- Prepare and modify applications for Ministry of Health related requests
- Manage IT strategy including protocols and monitoring all employee technical accounts
- Develop and manage relationships with outside vendors, referring providers, partnering providers
- Assist in preparing for yearly audits, budgets and financial planning, participate in incentive program development
- Recruit, interview and hire new staff while managing student placements
- Collaborate with networking team to develop IT strategies that support each area with required tools to meet both current and future needs
- Prepare and present operational updates at monthly shareholder meetings
- Collaborator on all physician marketing initiatives
- Develop and manage annual operating, overhead budgets, capital projects and execute action plans that drive efficiencies while managing resources to ensure objectives are delivered
- Provide leadership to managers, supervisors and/or professional staff
- Management Representative of the Joint Health and Safety committee.
Manager of Shared Services
Clear Medical Imaging
01.2015 - 01.2016
- Payroll management and administration, including year end processing and AP using Simply Accounting
- Calculate all bank reconciliations monthly for numerous accounts
- Complete and send out all appropriate forms for ministry purposes
- Maintain staff and all facilities, lead talent acquisition
- Develop and manage new incentive programs
- Oversee and manage IT functions for peak workflow performance
- Develop and maintain relationships with referring providers.
Operations Coordinator / Administrator and Billing
Clear Medical Imaging
01.2013 - 01.2015
- Transact bi-weekly payroll through ADP; including AP and bank reconciliations using Simply Accounting
- Manage Ministry of Health filing forms
- Maintain all files and records for all staff and all facilities
- Provide dictatyping assistance when required
Billing Specialist
Clear Medical Imaging
06.2013 - 12.2013
Education Assistant, Family Medicine, Postgrad
University Of Windsor
01.2013 - 06.2013
Administrative Assistant
Essex County Nurse Practitioner Led Clinic
01.2012 - 01.2013
Admin Assistant / Medical Receptionist
Essex County Nurse Practitioner Led Clinic
01.2011 - 01.2013
Education
Executive Healthcare Leadership Certificate -
Cornell University
2022
Healthcare Change Management Certificate -
Cornell University
2021
Project Management Course -
Mohawk College
2015
Human Resources Management Course -
Mohawk College
2015
Accounting – Office Assistant Course -
St Clair College
2012
Medical Office Administration Diploma -
Everest College
2008
Skills
- Strategic Planning
- Process Improvements
- Business & Data Management
- Schedule Management
- Purchasing and Planning
- Program Administration
- Records Organization and Management
- Organizational Structuring
- Performance Improvements
- Revenue Growth
Accomplishments
Key contribution in the successful growth from Windsor Radiological Associates, to Clear Medical Imaging, and Clear's acquisition of CMR Healthcare, thus doubling operations.
Knowledge Skills Abilities
- Accurate keyboarding skills of 80 wpm
- Advanced user in Microsoft Word, Power Point, Excel, HRIS, Outlook
- Payroll administration and statutory remittances
- Fringe benefit administration
- Proficient in using Medical Software – Abel Med and Med 4000 A&L HERO, P&P Data, Radiant, Inteleviewer, Di-r, Clinical Connect, Velox
Languages
English
Native or Bilingual
Certification
- Joint Health & Safety Management Representative
Timeline
Director of Operations, Process Improvement and Projects
Clear Medical Imaging
01.2023 - Current
Director of Shared Services
Clear Medical Imaging
01.2016 - 01.2023
Manager of Shared Services
Clear Medical Imaging
01.2015 - 01.2016
Billing Specialist
Clear Medical Imaging
06.2013 - 12.2013
Education Assistant, Family Medicine, Postgrad
University Of Windsor
01.2013 - 06.2013
Operations Coordinator / Administrator and Billing
Clear Medical Imaging
01.2013 - 01.2015
Administrative Assistant
Essex County Nurse Practitioner Led Clinic
01.2012 - 01.2013
Admin Assistant / Medical Receptionist
Essex County Nurse Practitioner Led Clinic
01.2011 - 01.2013
Executive Healthcare Leadership Certificate -
Cornell University
Healthcare Change Management Certificate -
Cornell University
Project Management Course -
Mohawk College
Human Resources Management Course -
Mohawk College
Accounting – Office Assistant Course -
St Clair College
Medical Office Administration Diploma -
Everest College
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