Tiffany Vu
Coquitlam
Summary
- Aspiring English Learner | Customer Service Enthusiast
- Reliable and Meticulous Multitasker
- Experienced with handling customer interactions and resolving issues promptly.
- Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Nail Technician
Point Grey Nail & Spa
04.2023 - 11.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Communicated effectively with management concerning important customer issues.
Manicurist and Pedicurist
Dunbar Nails
01.2024 - 03.2024
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Improved appointment scheduling efficiency by implementing an online booking system.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
- Utilized time management skills to effectively balance multiple appointments while maintaining high-quality results.
Eyelash Extension Technician
Creative Nails Spa
11.2022 - 03.2023
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
HR Assistant
GS25 Viet Nam
12.2020 - 02.2021
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Followed up with notable applicants sourced via industry-specific pipelines, events
- Assisted with onboarding process of 10 new hires
- Managed number of applicants to company effectively
HR Assistant
YOLA English Center
07.2020 - 12.2020
- Monitored student classroom and outdoor activities to promote student safety.
- Increased sales by 10%
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Carried out day-day-day duties accurately and efficiently.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Partnered with management team to coordinate on-boarding and off-boarding processes
Receptionist Intern
Giao Hang Tiet Kiem
03.2020 - 04.2020
- Developed and maintained current spreadsheets for tracking and analysis of office data.
- Managed over 50 customer calls per day
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments communicate with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints
- Answered central telephone system and directed calls accordingly
- Developed and maintained current spreadsheets for tracking and analysis of office data
Cashier Assistant
Yi Fang Fruit Tea Viet Nam
12.2018 - 01.2019
- Trained new cashier team members in customer service and money handling processes.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area
- Increased access to inventory by supporting merchandise stocking and search efforts
Cashier Supervisor
DING TEA Viet Nam
10.2017 - 10.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Increasing the sales by 10% per mon
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items
- Verified accuracy of daily cashier batches by checking receipts, checks and cash
Education
No Degree - Proficiency in Academic College English
Douglas College
New Westminster, BC01-2025
Certificate - Enhanced Nails Course
DDD Nails & Corp
Vancouver, BC03-2024
Certificate - Esthetics & Nails Program
Nancy Bui
Vancouver, BC07-2023
Certificate - Eyelash Extension
Stylash & Brow Bar Academy
05-2022
Bachelor Degree - Business Communication
Van Hien University
Ho Chi Minh City, Viet Nam 2021
Skills
- Time Management
- Teamwork and Collaboration
- Creative
- Cooperative Attitude
- Survey Taking
- Answering Phones
- Social Media Posting
Languages
English
Timeline
Manicurist and Pedicurist
Dunbar Nails
01.2024 - 03.2024
Nail Technician
Point Grey Nail & Spa
04.2023 - 11.2024
Eyelash Extension Technician
Creative Nails Spa
11.2022 - 03.2023
HR Assistant
GS25 Viet Nam
12.2020 - 02.2021
HR Assistant
YOLA English Center
07.2020 - 12.2020
Receptionist Intern
Giao Hang Tiet Kiem
03.2020 - 04.2020
Cashier Assistant
Yi Fang Fruit Tea Viet Nam
12.2018 - 01.2019
Cashier Supervisor
DING TEA Viet Nam
10.2017 - 10.2018
No Degree - Proficiency in Academic College English
Douglas College
Certificate - Enhanced Nails Course
DDD Nails & Corp
Certificate - Esthetics & Nails Program
Nancy Bui
Certificate - Eyelash Extension
Stylash & Brow Bar Academy
Bachelor Degree - Business Communication
Van Hien University
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