Tiffany Vik
Chilliwack,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced call center setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BC Public Service
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving client disputes or conflicts.
- Fostered customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Performed ICBC and various provincial service transactions at Service BC.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Care Service Representative
TELUS Communications
03.2013 - 07.2023
- Managed over 40 calls daily in fast-paced call center for Copper and Fibre technology services; landline, internet and TV
- Assisted call-in customers with orders, payments and basic technical support
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions and troubleshooting
- Resolved concerns with products and services to help with retention and drive sales
- Navigated multiple computer systems and applications to find information and following up on order fulfillment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Recreation Services Coordinator
Leisure Recreation Group
07.2012 - 02.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Coordinated and reviewed all weight room, group fitness, aquafit and youth programs
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Scheduled, hired and trained new employees
- Researched, planned, promoted, supervised and evaluated recreational programs.
Bar Manager/Bartender
Original Joe's Restaurant and Bar
03.2011 - 07.2012
- Closed out cash register and prepared cashier report at close of business
- Maximized customer service by training staff, overseeing operations and resolving issues
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor in Tourism Management Recreation Leadership -
Vancouver Island University
Nanaimo, BC06.2010
Diploma in Recreation Service Delivery Recreation Leadership -
Langara College
Vancouver, BC05.2002
Skills
- Organizational Skills
- Teamwork and Collaboration
- Telecom Billing
- Telecom Infrastructure
- Network Troubleshooting
- Problem-solving abilities
- Technical Troubleshooting
- Analytical Thinking
- Adaptability
Certification
- Red Cross Standard First Aid CPR/AED Level C
- National Coaching Certification Program Level I Certified
- BCRPA Weight Training and Personal Training Certified
- ICBC CSR Certification
Timeline
Customer Service Representative
BC Public Service
10.2023 - Current
Customer Care Service Representative
TELUS Communications
03.2013 - 07.2023
Recreation Services Coordinator
Leisure Recreation Group
07.2012 - 02.2013
Bar Manager/Bartender
Original Joe's Restaurant and Bar
03.2011 - 07.2012
Bachelor in Tourism Management Recreation Leadership -
Vancouver Island University
Diploma in Recreation Service Delivery Recreation Leadership -
Langara College
- Red Cross Standard First Aid CPR/AED Level C
- National Coaching Certification Program Level I Certified
- BCRPA Weight Training and Personal Training Certified
- ICBC CSR Certification
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