Tiffany VanOostwaard
Fredericton
Summary
Dynamic General Manager with a proven track record at Pizza Delight, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced customer retention. Skilled in problem resolution and relationship building, fostering a motivated team and ensuring exceptional service delivery.
Overview
16
16
years of professional experience
Work History
General Manager
Pizza Delight
12.2009 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Customer relations
- Relationship building
- Customer relationship management
- Staff supervision
- Motivation
- Customer retention
Timeline
General Manager
Pizza Delight
12.2009 - Current
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