Tiffany Taffe
Kelowna,Canada
Summary
Empathetic and resourceful human services professional with over 8 years of experience supporting youth and families through case management, group facilitation, and community outreach. Proven ability to develop and implement effective programs, build strong relationships, and connect clients to vital resources. Skilled in trauma-informed care, mental health support, and collaborative problem-solving.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Case Manager
Okanagan Boys and Girls Club
05.2024 - Current
- Assesses and mitigates non-medical factors impacting youth and family well-being.
- Provides mental health support and coping strategies to caseload clients.
- Connects clients with community resources and preventative services.
- Advocates for systemic change to improve access to care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Group Facilitator – Parents Together
Okanagan Boys and Girls Club
11.2024 - 05.2025
- Conducted weekly seminars supporting parents of teens.
- Fostered non-judgmental, collaborative environments for sharing.
- Delivered evidence-based parenting strategies and guidance.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
Program Coordinator – Downtown Youth Centre
Okanagan Boys and Girls Club
11.2023 - 05.2024
- Designed and led youth-focused programs based on community needs.
- Collaborated with partners to enhance support services for youth.
- Facilitated events and workshops promoting positive engagement.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Early Childhood Educator Assistant
Brightpath Early Learning Centre
08.2022 - 11.2023
- Designed activities aligned with children’s interests and curriculum goals.
- Supported learning through resource preparation and hands-on assistance.
Shelter Support Worker
John Howard Society
06.2020 - 04.2021
- Supported harm reduction and admitted clients using structured intake.
- Intervened in crises, administered Naloxone, and maintained client documentation.
- Built rapport and monitored client activities in a shelter environment.
Department Manager
Walmart
02.2020 - 06.2020
- Improved team efficiency through leadership and training.
- Promoted a customer-centered culture and independent problem-solving.
Assistant Children’s Officer
Child Development Agency
01.2015 - 06.2018
- Facilitated parenting workshops and co-led counseling sessions.
- Produced reports and communications to support agency operations.
- Provided case support for families and children in the welfare system.
Education
Bachelor of Science - Psychology
Northern Caribbean University
Mandeville, JamaicaSkills
- Case Management
- Group Facilitation
- Mental Health Support
- Youth Development
- Program Coordination
- Crisis Intervention
- Community Engagement
- Harm Reduction Practices
- Communication & Documentation
- Case documentation
- Problem-solving
- Case management
- Time management
Timeline
Group Facilitator – Parents Together
Okanagan Boys and Girls Club
11.2024 - 05.2025
Case Manager
Okanagan Boys and Girls Club
05.2024 - Current
Program Coordinator – Downtown Youth Centre
Okanagan Boys and Girls Club
11.2023 - 05.2024
Early Childhood Educator Assistant
Brightpath Early Learning Centre
08.2022 - 11.2023
Shelter Support Worker
John Howard Society
06.2020 - 04.2021
Department Manager
Walmart
02.2020 - 06.2020
Assistant Children’s Officer
Child Development Agency
01.2015 - 06.2018
Bachelor of Science - Psychology
Northern Caribbean University
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