Tiffany Stangl
SAN MARCOS
Summary
Achieved significant patient satisfaction and loyalty by conducting detailed hearing evaluations and customizing care, highlighted by pioneering Telehealth services. Well-versed in audiometric testing and patient care. Mentored three trainees to licensure and regularly onboarded new providers. Enhanced clinic efficiency and device sales through innovative strategies, consistently exceeding goals and demonstrating exceptional leadership and technical proficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Licensed Hearing Instrument Specialist
HearUSA
01.2011 - Current
- Improved patient outcomes by conducting thorough hearing evaluations and providing personalized recommendations.
- Provided exceptional customer service during fittings, adjustments, and troubleshooting sessions for optimal device performance.
- Enhanced customer satisfaction with timely follow-up appointments and fine-tuning of hearing devices.
- Established a positive rapport with patients, fostering trust and loyalty to the practice over time.
- Reduced wait times for appointments by optimizing clinic workflow and implementing time-saving measures.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Maintained up-to-date knowledge on industry advancements through continuous professional development opportunities.
- Increased sales of hearing devices by developing targeted marketing strategies and promotional campaigns.
- Trained and onboarded new staff members on best practices within the company, contributing to an efficient work environment.
- Mentored three HIS trainees to become licensed in California under my license.
- Participated in many pilots within the company to include pioneering our Telehealth and HearAssist divisions.
- Skilled in BAHA trials and fitting along with Cochlear referrals.
- Brands: Signia, Widex, Phonak, Oticon, Resound, Rexton, Cochlear
Education
Associate of Arts - Communications
Technikon Natal
Durban, South Africa12.1991
Skills
- Exceptional patient care
- Results driven and exceeds goals
- Audiometric testing, programming and verification
- Networking
Timeline
Licensed Hearing Instrument Specialist
HearUSA
01.2011 - Current
Associate of Arts - Communications
Technikon Natal
Similar Profiles
Melissa MarcelinMelissa Marcelin
Receptionist at HearUSAReceptionist at HearUSA
Miesha WilsonMiesha Wilson
Client Experience Specialist, Floater at HearUSAClient Experience Specialist, Floater at HearUSA
LISA WILLIAMSLISA WILLIAMS
HEARING INSTRUMENT SPECIALIST at HEARUSAHEARING INSTRUMENT SPECIALIST at HEARUSA
Amina FloresAmina Flores
Client Experience Specialist at HearUSAClient Experience Specialist at HearUSA
XYLIANA MADRIDXYLIANA MADRID
Lead Barista at Laika Cheesecake and EspressoLead Barista at Laika Cheesecake and Espresso