Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffany Spencer

Edmonton,Canada

Summary

With over 20 years of experience, I have a proven track record in delivering exceptional customer service. Whether working independently or as part of a team, I consistently demonstrate my ability to effectively manage time and complete tasks efficiently. I am known for my positive and professional demeanor, thriving in fast-paced work environments, and maintaining a high standard of excellence.

Overview

13
13
years of professional experience

Work History

Front Desk Agent/Commissary

Sodexo
08.2023 - 06.2024
  • Coordinates guests travel/accommodation
  • Prepared walkdown spreadsheets for housekeeping staff
  • Checked guests in and out of their rooms
  • Oversaw work emails
  • Placed supply orders and kept track of inventory for commissary
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Housekeeping

Sodexo
10.2022 - 08.2023
  • Sanitized/dusted/vacuumed each room
  • Changed linens out
  • Kept storage room well stoked, cleaned and organized
  • Washed, folded and stored clean laundry
  • Sanitized entire bathroom ie; shower, sink, toilet, floor
  • Disposed garbage & recycling properly
  • Always wore proper PPE (personal protective equipment)
  • Helped with other extra daily duties
  • Did daily room checks every morning

Auxiliary Support Worker

Ksan Society
01.2022 - 09.2022
  • Prepared dinner, snacks, and drinks for clients
  • Monitored the clients in the shelter
  • Administered first aid on clients when needed
  • Counselled clients that needed emotional support
  • Cleaned and sanitized shelter daily; sleeping area, floors, bathrooms, shower
  • Washed and stored clean bedding

Education Assistant

'Na Aksa Gyilak'yoo School
09.2021 - 03.2022
  • Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
  • Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Canada Post

Shoppers Drug Mart
03.2018 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing mailing off a parcel
  • Issued customers private mail boxes in the post office
  • Signed for packages that arrived
  • checked individual package into the system or pickup

Cashier

Walmart
05.2017 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Slot Attendant/ Cashier/ Cage Supervisor/ Site Manager

Chances Casino
08.2011 - 01.2016
  • Assisted in pulling cassettes out of slot machines
  • Supervised counting money pulled out of the cassettes
  • Monitored the gaming floor, and cash cage
  • Got fills for cashiers & slot attendants
  • Counted cashiers tills opening & closing
  • Counted the vault at opening and closing
  • Paid out jackpots, hand pays, along with bill exchange
  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
  • Connected with guests on personal level to build loyalty.
  • Set up new loyalty memberships and updated existing accounts.

Education

Education Assistant Course -

Sundance College
Edmonton, AB
03.2025

Upgrading - English, Math, and Science

Northwest Community College
06.2007

High School -

Prince Rupert Secondary School
06.2007

Skills

  • Multitasking Proficiency
  • Excellent Teamwork
  • Flexible Learning Skills
  • Clear Verbal Communication
  • Commitment to Service Quality
  • Problem solving

Languages

English

Timeline

Front Desk Agent/Commissary

Sodexo
08.2023 - 06.2024

Housekeeping

Sodexo
10.2022 - 08.2023

Auxiliary Support Worker

Ksan Society
01.2022 - 09.2022

Education Assistant

'Na Aksa Gyilak'yoo School
09.2021 - 03.2022

Canada Post

Shoppers Drug Mart
03.2018 - 12.2018

Cashier

Walmart
05.2017 - 11.2017

Slot Attendant/ Cashier/ Cage Supervisor/ Site Manager

Chances Casino
08.2011 - 01.2016

Upgrading - English, Math, and Science

Northwest Community College

High School -

Prince Rupert Secondary School

Education Assistant Course -

Sundance College

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Tiffany Spencer