Tiffany Sinclair
Toronto
Summary
To obtain a position as a Case Management Officer in the administrative field, where my Clerical, Computer skills, and customer service experience will be of value to your organization. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Cashier/Front-End Supervisor
Metro Inc.
08.2008 - Current
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Solved escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Diploma - Medical Office Administration
George Brown
06.2013
Skills
- Knowledge of Microsoft Word
- Schedule Coordination
- Knowledge of the Internet
- Processed financial document
- Case management decision
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Cashier/Front-End Supervisor
Metro Inc.
08.2008 - Current
Diploma - Medical Office Administration
George Brown