Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffany Sinclair

Toronto

Summary

To obtain a position as a Case Management Officer in the administrative field, where my Clerical, Computer skills, and customer service experience will be of value to your organization. A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Cashier/Front-End Supervisor

Metro Inc.
08.2008 - Current
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Solved escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Education

Diploma - Medical Office Administration

George Brown
06.2013

Skills

  • Knowledge of Microsoft Word
  • Schedule Coordination
  • Knowledge of the Internet
  • Processed financial document
  • Case management decision
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Problem-solving abilities

Languages

English
Native or Bilingual

Timeline

Cashier/Front-End Supervisor

Metro Inc.
08.2008 - Current

Diploma - Medical Office Administration

George Brown
Tiffany Sinclair