Tiffany Saldana

• Answered phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Arranged consistent shelves, bins, and racks at 3 locations by following established planograms.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Developed relationships with key store personnel to support proper product placement and visibility.

• Managed 100 incoming calls daily, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
• Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
• Updated account information to maintain customer records.
• Utilized CRM software to accurately document client interactions and track progress on outstanding issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered all incoming calls, delivering messages to staff and greeting visitors.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
• Organized successful company events that promoted team building and boosted morale among staff members.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Conducted new employee onboarding and provided ongoing orientation training.
• Maintained human resources information system and kept employee files up to date and accurate.
• Managed benefits administration, assisting employees with enrollment and maintaining accurate records for payroll deductions.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Processed payroll garnishments such as tax liens and child support.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Directed and controlled 401K, medical, dental, and vision benefit packages.
• Supported plant operations by maintaining accurate records of production data and inventory levels.
• Input data and processed system change to generate accurate reports.

Completed clerical tasks such as filing, copying, and distributing mail.

• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Reduced misplaced or lost files with meticulous attention to detail and thorough understanding of filing system.
• Managed high volumes of incoming paperwork daily, efficiently processing each item into appropriate location within central file system to prevent backlogs or delays in workflows.
• Maintained accurate personnel records by diligently updating employee information in HRIS system upon any changes or update
• Provided administrative support to HR team through tasks such as managing calendars, organizing meetings, and maintaining office supplies inventory..
• Organized new employee orientation schedules for new hires.