Tiffany Rozee
Fredericton,NB
Summary
Highly organized and skilled in time management, team supervision, and the development of effective work procedures and processes. Demonstrates a results-oriented approach with extensive experience thriving in fast-paced environments to consistently achieve and exceed operational targets.
Overview
23
23
years of professional experience
Work History
Operations Coordinator
Dr. Andrea Hickey
Fredericton, NB
10.2022 - 06.2024
- Management of all aspects of client experience, including but not limited to scheduling, retail product management, communications, marketing, and sales.
- Analyze statistical reports, while streamlining the sales process, to improve efficiency and effectiveness.
- Collaborated with retail and medical representatives to create strategic sales strategies.
- Manage Performance Measurement: Setting KPIs and regularly assessing the effectiveness of the sales strategy.
- Develop detailed procedure manual (80+ pages)
- Create a virtual newsletter that is sent to clientele.
- Produce interactive online games on social media platforms to engage current followers while gaining new ones.
- 100% cross-trained in all administrative tasks.
- Create, direct, and edit all social media content. (FB, IG and TicToc)
Sales Manager
West Jet Airlines
Calgary, Alberta
10.2006 - 11.2022
- Manage team of 30+ agents
- Created 'Agent Mentoring' program, which was developed into mainstream protocol within all Customer Service departments in the West Jet network.
- Consistently meet personal development goals.
- Interpret analytical data each week in manager's meeting.
- Individually work with agents to increase sales.
- Greet and check in guests as they arrive for their flights.
- Re-accommodate guests as required due to changed or cancelled flights.
- Offload and board aircraft guests in a timely fashion, while staying in compliance with all safety standards.
- Adhere to all Federal and company safety regulations.
- Comply with all confidentiality standards, including the privacy policy.
- Meet and exceed company standards for on-time aircraft departures.
Office and Scheduling Coordinator
Cormier Upholstery
Fredericton, New Brunswick
08.2010 - 12.2015
- Responsible for all accounts payable, accounts receivable.
- Prepared payroll; prepared and submitted payroll and GST remittance forms.
- Completed month-end reporting.
- Upheld and maintained a high level of accuracy in dealing with financial transactions in reports with Simply Accounting.
- Worked with a business accountant to ensure all financial reporting was consistent and accurate.
- Created and maintained cash flow procedures.
- Created and implemented marketing plan to ensure growth of established business.
- Developed tracking system for marketing activities.
Senior Aesthetician
Avalon Salon Spa
Fredericton, New Brunswick
11.2001 - 09.2006
- Senior Aesthetician with a full clientele.
- Performed all aesthetic services.
- Aveda-certified trainer.
- Created a training program for staff to increase retail sales.
- Consistently maintained top retail sales in salon.
- Worked with management to implement a conflict resolution policy.
- Responsible for all areas of salon management (open/closing, cash deposits etc)
Education
Bachelor of Arts - Psychology
St. Thomas University
Fredericton, NB05-2014
Skills
- Quality assurance and control
- Performance monitoring
- Staff Supervision
- Operations Management
- Budgeting and cost control strategies
- Customer relationship development
- Scheduling Coordination
- Project Planning
Timeline
Operations Coordinator
Dr. Andrea Hickey
10.2022 - 06.2024
Office and Scheduling Coordinator
Cormier Upholstery
08.2010 - 12.2015
Sales Manager
West Jet Airlines
10.2006 - 11.2022
Senior Aesthetician
Avalon Salon Spa
11.2001 - 09.2006
Bachelor of Arts - Psychology
St. Thomas University
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