TIFFANY RITZ
Calgary,Canada
Summary
I am a current WestJet Customer Service Agent with experience in marketing, communications, and creative production having previously led multi-channel campaigns, managed partnerships, and developed content that elevated brands and built community engagement. Known for blending creativity with strategy to deliver results, and eager to bring a mix of marketing expertise and firsthand WestJet experience to help inspire travellers and strengthen destination performance.
Overview
2026
2026
years of professional experience
Work History
Customer Service Agent (CSA)
WestJet
Calgary, Canada
2024 - Current
- Delivered exceptional guest experiences across check-in, baggage services, and gate operations.
- Resolved guest issues efficiently while upholding WestJet’s standards of care, safety, and hospitality.
- Collaborated with operations, flight crews, and security teams to maintain on-time performance.
- Adapted quickly in a high-volume environment, ensuring smooth travel experiences for all guests.
Founder & Creative Director
BRNDD
Calgary, Canada
2016 - Current
- Founded and managed a full-service videography and photography business specializing in branded content and live-streaming.
- Designed and executed creative marketing campaigns that increased client visibility and engagement.
- Oversaw all aspects of business operations including project management, budgeting, and vendor coordination.
- Built lasting client relationships through high-quality delivery and personalized service.
Executive Assistant & Marketing Coordinator
Tristar Communities
Calgary, Canada
2016 - 2023
- Led integrated marketing campaigns across digital, print, and event channels for community developments.
- Partnered with agencies and external stakeholders to execute co-branded campaigns and sponsorship initiatives.
- Planned and delivered community events that strengthened brand presence and buyer engagement.
- Managed marketing budgets, timelines, and vendor contracts to ensure consistent delivery and cost control.
- Conducted market research and performance analysis to guide strategy and identify growth opportunities.
Marketing, Interactive & Accounting Assistant / Regional Traffic Coordinator
Harvard Broadcasting
Calgary, Canada
2015 - 2016
- Executed digital and traditional advertising campaigns for thirteen radio stations.
- Created executive presentations and analytics reports to inform strategic marketing decisions.
- Processed commercial bookings, reconciled advertising logs, and maintained billing accuracy.
- Produced mid-month and month-end revenue reports to support financial planning.
Communications Coordinator
Expo Latino
Calgary, Canada
2014 - 2015
- Coordinated press events and secured extensive media coverage across Western Canada.
- Negotiated sponsorship agreements with national brands, offsetting marketing costs.
- Produced and distributed PR materials, social content, and email campaigns that increased attendance by 25%.
- Managed artist appearances and partnerships to enhance visibility and audience engagement.
Loyalty & Retention Specialist
Telus Communications
2011 - 2012
- Reduced customer churn through proactive retention programs.
Marketing & Promotions Assistant
Astral Media
2010 - 2011
- Supported promotional campaigns and client activations.
Retail Sales Representative
Rogers Wireless
2005 - 2007
- Exceeded monthly sales targets while maintaining operational accuracy.
Education
Bachelor of Communications - Journalism
Mount Royal University
Calgary, AB01-2015
Diploma in Broadcasting -
Mount Royal University
Calgary, AB01-2013
Skills
- Digital & Traditional Marketing Campaigns
- Guest Experience & Customer Engagement
- Partnerships & Sponsorship Negotiation
- Campaign Strategy & Execution
- Budget & Forecast Management
- Cross-Functional Collaboration
- Analytics, Reporting & Design
- Strong Presentation & Communication Skills
Accomplishments
- President’s Honour Roll, 2014
- Dean’s List, 2011 to 2013
Volunteer Experience
- Shaw Television, Host & Producer for SoundScape, Produced launch content for CrossIron Mills.
- KOOL 101.5 Radio, Contest & Content Assistant, Supported on-air promotions and live production.
Timeline
Customer Service Agent (CSA)
WestJet
2024 - Current
Founder & Creative Director
BRNDD
2016 - Current
Executive Assistant & Marketing Coordinator
Tristar Communities
2016 - 2023
Marketing, Interactive & Accounting Assistant / Regional Traffic Coordinator
Harvard Broadcasting
2015 - 2016
Communications Coordinator
Expo Latino
2014 - 2015
Loyalty & Retention Specialist
Telus Communications
2011 - 2012
Marketing & Promotions Assistant
Astral Media
2010 - 2011
Retail Sales Representative
Rogers Wireless
2005 - 2007
Bachelor of Communications - Journalism
Mount Royal University
Diploma in Broadcasting -
Mount Royal University