Tiffany Rickel
Clinical Practice Manager And Scribe Department Supervisor
Bakersfield,CA
Summary
Results-driven Clinical Practice Manager and Scribe Department Supervisor with extensive experience overseeing multi-clinic and multi-department operations. Adept at managing high-performing teams, optimizing workflow efficiencies, and ensuring regulatory compliance in fast-paced healthcare environments. Proven ability to lead teams of up to 40 employees, enhance patient care delivery, and maintain operational excellence.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Clinical Manager and Scribe Dept. Supervisor
Priority Urgent Care
Bakersfield, CA
07.2020 - Current
- Oversee daily operations, staffing, and workflow across multiple clinics and departments, ensuring efficiency and high-quality patient care.
- Manage up to 40 employees, including hiring, training, performance evaluations, and disciplinary actions.
- Develop and implement protocols, policies, and procedures to enhance operational efficiency and compliance.
- Collaborate with senior management to assess clinical performance and quality metrics, generating reports for strategic decision-making.
- Supervise scheduling, ensuring adequate staffing levels while controlling overtime and optimizing resource utilization.
- Serve as a liaison between physicians and staff, fostering effective communication and teamwork.
- Oversee financial aspects, including revenue cycle management, cash handling, and expense reporting.
- Ensure compliance with HIPAA, OSHA, labor laws, and other regulatory requirements.
- Lead staff meetings, track meeting minutes, and implement process improvement initiatives.
- Monitor patient flow, address patient concerns, and enhance overall service delivery.
- Manage procurement of medical and office supplies, ensuring cost-effective inventory control.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Facilitate hiring of qualified Medical Transcriptionist personnel by interview applicants and making recommendations for employment.
- Selected, promoted and terminated staff members.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Created work schedules for up to 40 employees and oversaw functioning of Clinic and Transcription department department.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Reduced patient wait times by optimizing clinic scheduling procedures.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
Education
Vocational Associate of Science Degree - Medical Assistant
Santa Barbara Business College
Bakersfield, CA 08.2013 - 05.2015
High School Diploma -
Liberty High School
Bakersfield 08.2003 - 06.2007
Skills
Onboarding and coaching
Patient engagement
Patient safety
Clinical quality improvement
Clinical leadership
Quality improvement
Healthcare administration
Clinical documentation
Clinical safety
Effective communication
Patient flow
Appointment scheduling
Staff scheduling
Inventory management
Developing training programs
- Proficient in Electronic Health Records (EHR) systems (eg, ECW)
- Microsoft Office Suite (Excel, Word, Outlook)
- GroupMe and other communication platforms
Timeline
Clinical Manager and Scribe Dept. Supervisor
Priority Urgent Care
07.2020 - Current
Vocational Associate of Science Degree - Medical Assistant
Santa Barbara Business College
08.2013 - 05.2015
High School Diploma -
Liberty High School
08.2003 - 06.2007
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