Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiffany Rhooms

Brampton,ON

Summary

Dynamic Auto Claims Adjuster with comprehensive knowledge in insurance policies, negotiation of claims settlements, and resolving disputes. Strong ability to interpret policy language and identify coverage issues. Proven track record in managing large caseloads, maintaining customer satisfaction and contributing to team success. Possess exceptional communication and analytical skills that facilitate quick resolution of auto insurance claims.

Overview

12
12
years of professional experience

Work History

Auto Claims Adjuster

Definity Insurance
Mississauga, ON
08.2022 - 06.2025
  • Evaluated claims for accuracy and compliance with company policies.
  • Assisted in training new representatives on claims handling procedures.
  • Resolved disputes by negotiating outcomes with clients and third parties.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
  • Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
  • Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
  • Evaluated total loss claims to determine accurate settlement amounts.

Claims Assistant

Economical Insurance
Mississauga, ON
06.2019 - 08.2022
  • Monitored, screened, sorted and distributed CNLR correspondence between departments and personnel.
  • Gatekeeper, dashboard engineer and admin inquiry queue.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Involved in Insurcloud rollout.
  • Trained over 5 employees on how to set up new claims within auto & property.
  • Processed claims by reviewing documentation and verifying information accuracy.
  • Opened, sorted and monitored claims.
  • Managed incoming mail consisting of new applications and and or additional documentation required for existing open claims files.

Assistant Store Manager

Town Shoes Ltd
Mississauga, ON
10.2013 - 08.2016
  • Coached team on effective upselling and cross-selling methods.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Communicated clear expectations and goals to each team member.
  • Greeted customers in timely fashion while quickly determining their needs.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Managed and trained over 12 employees

Education

High School Diploma -

Harold M. Brathwaite Secondary School
Brampton, ON
10.2008

Skills

  • Claims evaluation
  • Negotiation skills
  • Customer service
  • Policy comprehension
  • Conflict resolution
  • Time management
  • Problem solving
  • Effective communication
  • Multi-line phone system
  • Insurance regulations knowledge
  • Claims process explanation
  • Claims settlement
  • Time management abilities
  • Active listening

References

References available upon request.

Timeline

Auto Claims Adjuster

Definity Insurance
08.2022 - 06.2025

Claims Assistant

Economical Insurance
06.2019 - 08.2022

Assistant Store Manager

Town Shoes Ltd
10.2013 - 08.2016

High School Diploma -

Harold M. Brathwaite Secondary School

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Tiffany Rhooms