Tiffany Pretty
St. Catharines,Canada
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Vape Cove
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Lids
02.2019 - 11.2022
- Schedule, train, and coach employees to maximize performance in customer service, revenue generation and daily tasks such as stocking and embroidery maintenance
- Hire, recruit and train quality employees
- Implemented innovative promotions to drive store revenue
- Planned and executed floor merchandising initiatives in collaboration with merchandise management
- Ensuring store is prepared for internal audits through analysis/preparation of quality assurance and inventory statistics
- Ensuring all staff is trained on safety and proper use of the embroidery machine
- Creating business relationships and repeat clients through great guest service and excellent turn around on embroidered product
- Trained staff and specialized in product add ons in the store
- Excelled in customer relations
- Micromanaged departments in the store to ensure all top skus are in stock and if not, made sure to get them in store to boost sales productivity
Assistant Manager
Spencer's Gifts
02.2017 - 12.2019
- Managed staff and daily transactions
- Analyzed daily, weekly, monthly and yearly numbers
- That being said, taking those numbers and relaying to the District Manager and back to staff
- Opening and closing the store
- Managed the store while manager is away on vacation
Assistant Manager
Ardene Holdings, Inc
01.2008 - 01.2013
- Assisting in supervising staff, money transactions & opening/closing store
- Helping with interviewing potential employees
- Skilled in customer care and customer relationships
- Handling customer complaints and dealing with problematic situations in a professional manner
Education
Secondary School - Community and Justice Services
Niagara College
Welland, ON04-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory management
- Store merchandising
- Supply ordering
Languages
English
Native or Bilingual
Certification
- Non-Violent Crisis Intervention
- March2016 to March2018
Additional Information
- Completed placements for Community and Justice Services program at Niagara College working with DSBN and Start me Up Niagara in 2016 for program requirements
Timeline
Store Manager
Vape Cove
11.2022 - Current
Store Manager
Lids
02.2019 - 11.2022
Assistant Manager
Spencer's Gifts
02.2017 - 12.2019
Assistant Manager
Ardene Holdings, Inc
01.2008 - 01.2013
Secondary School - Community and Justice Services
Niagara College
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