Tiffany Piker
Spring Valley
Summary
Case Manager with proven ability to manage high caseloads while maintaining exceptional quality of care. Skilled in recommending effective resources and strategies to enhance patient outcomes and restore quality of life. Recovery coach with extensive experience in guiding individuals through addiction recovery, providing tailored support and resources. Committed to fostering wellness and sobriety through compassionate, personalized coaching.
Overview
8
8
years of professional experience
Work History
Case Manager
Crash Inc.
San Diego
09.2023 - Current
- Facilitated communication between clients and support services.
- Collaborated with healthcare providers to ensure comprehensive client care.
- Maintained accurate documentation of client interactions and services provided.
- Trained new staff on case management procedures and best practices.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Overnight staff assistant
Crash Inc.
San Diego
10.2019 - 09.2022
- Restocking of overnight responsibilities
- UA clients
- Paperwork for counselors
- Put together client files
- Update daily client hours
- Rounds once a night
- Meet with Clients when needed
- And any others tasks that need to be done in a fast paced morning once everyone wakes up.
Recovery Coach
Crestwood Behavioral Health
Chula Vista
11.2017 - 10.2020
- My job description is to print out the rounds and papers needed for the following day, do rounds, interact with residents and get them what they need when needed.
- Also document daily activity of clients and document if there was any incidents or fights on shift with clients and contacting the 3rd party contacts.
Education
AODS Certificate - AODS
San Diego City College
San Diego, CA08-2026
High school or equivalent - Massage therapy
PCOM San Diego
Mission Valley, CASkills
- CPR Certified
- Documentation
- Microsoft Excel
- Microsoft Office
- Organizational skills
- Crisis intervention
- Motivational interviewing
- Driving
- Computer literacy
- Scheduling
- Problem assessment
- Time management
Timeline
Case Manager
Crash Inc.
09.2023 - Current
Overnight staff assistant
Crash Inc.
10.2019 - 09.2022
Recovery Coach
Crestwood Behavioral Health
11.2017 - 10.2020
AODS Certificate - AODS
San Diego City College
High school or equivalent - Massage therapy
PCOM San Diego
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