Tiffany Piaca Da Cruz
Ottawa,ON
Summary
Organized and proactive administrative professional with strong customer service and hospitality background. Skilled in handling communications, coordinating logistics, and supporting fast-paced operations. Recognized for problem-solving, adaptability, and attention to detail.
Overview
7
7
years of professional experience
Work History
Lead Server
Stonemill Ballroom
03.2022 - 04.2025
- Oversaw event floor operations and led service teams during high-volume functions.
- Handled guest concerns, occasionally stepping in as the main point of contact during events.
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Customer Service Representative
Smyths Toys Superstores
09.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked with internal and external teams to carry out delivery investigations and investigating potential fraud.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Bartender
The Skeff
03.2023 - 08.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled escalated customer issues calmly and professionally, resolving conflicts diplomatically to maintain a positive atmosphere.
- Acquired extensive knowledge of beverage offerings including cocktail recipes, wine varietals, beer styles, and non-alcoholic options.
Veterinary Receptionist
Mcleod Road Animal Clinic
02.2021 - 08.2022
- Scheduled appointments and managed a multi-line phone system
- Triaged patients and supported smooth clinic operations
- Maintained clean and safe exam areas
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Veterinary Receptionist
Mcleod Road Animal Clinic
02.2021 - 08.2022
- Scheduled appointments and managed a multi-line phone system
- Triaged patients and supported smooth clinic operations
- Maintained clean and safe exam areas
Dietary Aide
Hilltop Manor
12.2017 - 08.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Reported and documented resident changes in consumption or behaviors.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Skills
- Guest Relations Management
- Schedule coordination
- Vendor Relations
- Problem-solving
- Attention to detail
- Effective multitasking
Timeline
Customer Service Representative
Smyths Toys Superstores
09.2023 - 02.2025
Bartender
The Skeff
03.2023 - 08.2023
Lead Server
Stonemill Ballroom
03.2022 - 04.2025
Veterinary Receptionist
Mcleod Road Animal Clinic
02.2021 - 08.2022
Veterinary Receptionist
Mcleod Road Animal Clinic
02.2021 - 08.2022
Dietary Aide
Hilltop Manor
12.2017 - 08.2020
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