TIFFANY NEWHOOK
Airdrie,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Adult Source
09.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Budtender
Value Buds
04.2022 - 09.2022
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Read industry publications to maintain knowledge on current and future bud trends.
- Listened to customer needs and desires to identify and recommend optimal products.
Housekeeper/Cleaner
To a T Cleaning Services
10.2017 - 10.2021
- Move in and out cleans
- Custom requests
- Deep cleans
- Use of own supplies
- Use of own transportation
- All own scheduling, marketing, and book keeping
- Supplied references, and criminal record
- Worked with peoples budgets by having packages available based in demand
- Commercial and Residential cleaning
- Disinfected facilities to keep sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Office Manager
Airdrie Utility Installations LTD
02.2012 - 10.2017
- Managed office operations while scheduling appointments.
- Evaluated employee records and productivity to complete employee evaluations.
- Managed 25 employee’s
- Handled customers complaints
- Informed customers of scheduled work in their area
- Ordered supplies for office, field workers, and projects
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Request to have utilities located according to work order
- Communicated with companies such as Shaw, Fortis, Enmax, 1st Call, Cam-Tel, Canadian Locators, Bell, City of Calgary, Town of Canmore/Banff, and many more
- Handled all incoming calls, voicemails, and emails
- Maintained computer and physical filing systems.
Instructor
Fast Trac Safety Training Inc
04.2008 - 10.2012
- Scheduled classes
- Taught theory of class 6 on Friday evenings/nights
- Handled payments
- Customer service
- Handled all incoming calls, voicemails, and emails
- Emphasized safe working and classroom conditions and practices.
- Tested students on materials presented in workshops and classes to assess grasp of material.
Front End Cashier
Sobeys
06.2008 - 09.2009
- Greeted customers
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled Cash, Requested Cash, Nightly Cash outs
- Lotto & Customer Service
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Operated register system to process new purchases, item returns and merchandise exchanges.
Education
Bachelors of Business Operations - Operations And Project Management
DeVry University
Calgary, ABSkills
Flexible and Adaptable
- Organized
- Self-Motivated
- Staff Management
- Detail-Oriented
- Resourceful
- Punctual
- Quick Learner
- QCW Certified #81880
- Sell Safe (June 2027)
- Clean Criminal Record
- Task Delegation
Timeline
Assistant Manager
Adult Source
09.2022 - 10.2023
Budtender
Value Buds
04.2022 - 09.2022
Housekeeper/Cleaner
To a T Cleaning Services
10.2017 - 10.2021
Office Manager
Airdrie Utility Installations LTD
02.2012 - 10.2017
Front End Cashier
Sobeys
06.2008 - 09.2009
Instructor
Fast Trac Safety Training Inc
04.2008 - 10.2012
Bachelors of Business Operations - Operations And Project Management
DeVry University
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