Tiffany Nelson
North Highlands
Summary
Dynamic professional with over 20 years of experience in customer service and more than 15 years in the homecare field. Proven ability to excel in one-on-one interactions and collaborative team environments, fostering strong relationships with clients and colleagues. Committed to continuous learning and development, consistently seeking opportunities to enhance skills and knowledge. Adept at identifying challenges and implementing effective solutions, ensuring high levels of service and satisfaction.
Overview
9
9
years of professional experience
Work History
Caregiver Attendant
Mrs. Billie Smith – Private In-Home Client
01.2015 - 2025
- Experience with adults with mental disabilities, Cancer, Alzheimer’s and Diabetic patients. Assisted clients with medications as prescribed. Cleaned wounds and changed bandages, applied medications and treatments. Provide general housekeeping to homecare patients. Accompany clients to doctors’ appointments and on other trips outside the home. Provided companionship for clients.
Customer Service Representative
Mettler Toledo Rainin
10.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Minted
01.2018 - 01.2021
- Worked cases created by customer contacts in Salesforce to stay on top of cases the entire team is responsible for with the goal of resolving these cases in a timely manner prior to the Email Reply SLA. Answered customer questions and resolve customer concerns.
Customer Service Representative
Walmart
01.2016 - 01.2018
- Problem solved customer complaints. Rang up purchases, processed exchanges and returns. Processed email payments and orders. Assisted with training new personnel.
Education
High School - undefined
Fremont High School
Oakland, CA01.2000
Skills
- Phones, emails, live chat Medical records Assist mental health clients Process customer sale orders in SAP Assist customers with inquiries
Timeline
Customer Service Representative
Mettler Toledo Rainin
10.2021 - 02.2024
Customer Service Representative
Minted
01.2018 - 01.2021
Customer Service Representative
Walmart
01.2016 - 01.2018
Caregiver Attendant
Mrs. Billie Smith – Private In-Home Client
01.2015 - 2025
High School - undefined
Fremont High School
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