Tiffany Najar
Anaheim
Summary
Detail-oriented professional with a strong focus on safety compliance and risk identification. Skilled in complex problem-solving and data analysis, driving improvements in Guest experience and safety compliance across multiple operations.
Overview
16
16
years of professional experience
Work History
Main Street Operations - Stage Manager
Disneyland Resort
03.2024 - Current
- Conducted regular safety audits as an Attractions Manager to identify hazards and ensure compliance adherence.
- Analyzed incident reports as a Safety POC to identify trends and accountability, and create action plans to reduce incident rates and prevent future occurrences.
- Led meetings with Cast Members to gather information on workplace safety concerns, to investigate and propose corrective actions.
- Analyzed Guest satisfaction data to identify trends and drive strategic improvements by collaborating with partners to improve overall Guest experience.
- Mentored Cast Members on effective problem-solving techniques to resolve Guest concerns swifty and professionally.
Retail - Stage Manager
Disneyland Resort
10.2021 - 03.2024
- Analyzed sales data to identify trends, adjust inventory levels, increase revenue, and meet customer needs.
- Established strong vendor and partner relationships to ensure inventory needs and timely deliveries.
- Developed and coached Cast Members on methods for enhancing customer service, and handling various aspects of sales such as Cash Handling and Advisory & Assurance.
- Maximized team performance by monitoring daily activities, providing feedback, and mentoring Cast Members and peers.
Park Greeter - Working Lead
Disneyland Resort
06.2010 - 10.2021
- Monitored Guest screening processes to ensure safety and compliance for all Guests.
- Coordinated and monitored Guest flow during peak hours and special events to ensure efficiency and safety.
- Collaborated with Management to ensure safety compliance for Cast Members with accommodations and supported efforts to minimize injury.
- Assisted with communication and training to ensure efficiency was prioritized when resolving Guest ticket media issues.
Education
Associate of Arts -
Wilmington University
New Castle, DE03-2022
Skills
- Teamwork and collaboration
- Complex Problem-solving
- Risk identification
- Customer service
Timeline
Main Street Operations - Stage Manager
Disneyland Resort
03.2024 - Current
Retail - Stage Manager
Disneyland Resort
10.2021 - 03.2024
Park Greeter - Working Lead
Disneyland Resort
06.2010 - 10.2021
Associate of Arts -
Wilmington University