Tiffany Moreira
Fresno
Summary
Dynamic and detail-oriented professional with extensive experience at The Windham, excelling in customer service and effective team collaboration. Proven ability to enhance cleanliness ratings through innovative cleaning techniques and maintain high safety standards. Adept at multitasking and conflict resolution, ensuring guest satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Housekeeper/Laundry Aide
The Windham
1100 E Spruce Ave Fresno Ca
08.2014 - 05.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Waitress
The Windham
1100 E Spruce Ave Fresno Ca
11.2007 - 08.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Hostess/Busser/Cashier Team Lead
Carrows
4280 N Blackstone Ave Fresno Ca
08.2006 - 02.2008
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate - Medical Assistant
UEI College
Fresno, CA05-2016
High School Diploma -
Hoover High School
Fresno, CA05-2006
Skills
- Cleaning techniques
- Chemical handling
- Time management
- Team collaboration
- Attention to detail
- Conflict resolution
- Safety protocols
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Residential cleaning
- Dusting furniture
- Customer service-focused
- Window cleaning
- Customer-oriented
- Sorting and washing laundry
- Laundry management
- Resident support
- Multitasking and organization
- Focused and detail-oriented
- Punctual and reliable
- Money handling
- Coaching and mentoring
- New hire training
- Transaction management
- POS systems
- Clear communication
- Data entry accuracy
- Honest and dependable
- Upselling
- Credits and refunds
- Policies and procedures
Timeline
Housekeeper/Laundry Aide
The Windham
08.2014 - 05.2015
Waitress
The Windham
11.2007 - 08.2014
Hostess/Busser/Cashier Team Lead
Carrows
08.2006 - 02.2008
Certificate - Medical Assistant
UEI College
High School Diploma -
Hoover High School