Michelle Dixon
East Preston,NS
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Overview
9
9
years of professional experience
Work History
Customer service rep
Convergys
Dartmouth, NS
03.2006 - 05.2009
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 100 calls in queue per minute.
- Defused volatile customer situations calmly and courteously.
Customer Service Rep
Antigua Village Resort and Timeshare
, St. John's Antigua W.I
10.2009 - 10.2014
- Accurately documented, researched and resolved customer service issues.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Checked customer in and out on a daily bases
Education
Associate of Arts - Women Studies
St. Mary's University
Greater Halifax Area, NS2005
Skills
- Customer interface expertise
- Strong problem solving aptitude
- Completed telephone training seminar
- Exceptional workflow management
- Adheres to customer service procedures
- Multi-line phone operation proficiency
Timeline
Customer Service Rep
Antigua Village Resort and Timeshare
10.2009 - 10.2014
Customer service rep
Convergys
03.2006 - 05.2009
Associate of Arts - Women Studies
St. Mary's University
Similar Profiles
Nikki MartinezNikki Martinez
Emergency Medical Dispatcher at ConvergysEmergency Medical Dispatcher at Convergys
Deborah BuckleyDeborah Buckley
Senior Manager, Corporate Accounting at ConvergysSenior Manager, Corporate Accounting at Convergys
Jacqueline AllenJacqueline Allen
CSR at ConvergysCSR at Convergys