PATRICIA CLYDESDALE
Innisfil,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Medical Office Assistant
Woodbine Medical Centre
Keswick, ON, Canada
04.2023 - 09.2024
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Maintained confidentiality of records relating to clients' treatment
Phlebotomist
Dynacare Laboratory and Health Service Centre
Keswick, ON, Canada
11.2020 - 07.2022
- Maintained smooth flow of examinations to keep appointments on schedule
- Assisted physicians during examinations by providing instruments and supplies as needed
- Maintained a clean work environment by adhering to infection control protocols
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries
- Managed and promptly responded to incoming phone calls and messages on behalf of 9 physicians in a busy medical facility
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment
- Provided excellent customer service while interacting with patients
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
- Maintained accurate records of collected specimens and test results
- Documented patient information into electronic medical records system
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment
Education
Diploma - Medical Laboratory Assistant
CTS Canadian Career College
Barrie, ON08.2020
Skills
- EMR Software
- Multi-tasking and Organization
- Records Management
- Problem-Solving
- Phone and Email Etiquette
- Computer Skills
- Appointment Scheduling
- Patient Flow
- Specimen Collection
- Knowledge of Medical Terminology
Languages
English
Timeline
Medical Office Assistant
Woodbine Medical Centre
04.2023 - 09.2024
Phlebotomist
Dynacare Laboratory and Health Service Centre
11.2020 - 07.2022
Diploma - Medical Laboratory Assistant
CTS Canadian Career College