Tiffany McKend
Whitby,ON
Summary
Compassionate Personal Support Worker with extensive experience in long-term care and hospital settings. Excelling in care planning and emotional support. Proven ability to enhance patient dignity through effective communication and mobility assistance. Recognized for fostering positive relationships and maintaining meticulous service documentation, ensuring optimal care delivery for diverse client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Lakeridge Health Hospital and LTC
Oshawa, Ontario
11.2022 - Current
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Provided emotional support for terminally ill patients and their families.
- Transported clients to medical appointments or other destinations as needed.
- Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
- Observed clinical conditions of patients while providing direct patient care services.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped clients get in and out of beds and wheelchairs.
- Maintained detailed records of services performed on clients.
Personal Support Worker
Bayshore Health Care
03.2020 - 09.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Trained and coordinated work of new support workers.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained frequent supervision of residents unable to call for assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Used company software and databases to maintain records of services performed and patient conditions.
Personal Support Worker
Fieldstone Commons Care Community, Long
07.2017 - 03.2020
- Documented vitals, behaviors and medications in client medical records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Personal Support Worker
Altamont Care Community
Scarborough, ON
03.2017 - 05.2017
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Personal Support Worker
Ina Grafton Gage Home
Scarborough, ON
04.2016 - 06.2016
- Assisted residents with ADLs such as, toileting, bathing, dressing, grooming, toileting, management of incontinence, and eating
- Performed delegated tasks such as making beds, clearing tables and walking clients to rooms or in the halls
- Lifted, turned and transferred residents both manually and with a mechanical lift as per standards and procedures
- Recognized and reported changes in clients behavior related to illness or other conditions
- Provided support, comfort and safety measures according to facility policy
- Maintained the cleanliness and neatness of residents living areas and the general work unit
Education
Personal Support Worker Certificate -
TriOS College
Scarborough, ON2017
Certified PSW – National -
Trios College
None2017
Skills
- Bedside care
- Care planning
- Client education
- Computer literacy
- Diet and nutrition
- Time management
- Social perceptiveness
- Service documentation
- First Aid Certification and CPR HCP – Level C V
- Excellent written and verbal communication skills
- Team collaboration
- Effective communication
- Patient care
- Record keeping
- Adaptability to change
- Conflict resolution
- Safety management
- Health monitoring
- Mobility assistance
- Personal grooming
- Care plan development
- Emotional support
Certification
- Standard First Aid & CPR/AED Level C April 6/25- April 6/28
References
References available upon request.
Timeline
Personal Support Worker
Lakeridge Health Hospital and LTC
11.2022 - Current
Personal Support Worker
Bayshore Health Care
03.2020 - 09.2021
Personal Support Worker
Fieldstone Commons Care Community, Long
07.2017 - 03.2020
Personal Support Worker
Altamont Care Community
03.2017 - 05.2017
Personal Support Worker
Ina Grafton Gage Home
04.2016 - 06.2016
Personal Support Worker Certificate -
TriOS College
Certified PSW – National -
Trios College
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