Tiffany Martens
Toronto,ON
Summary
Motivated and compassionate mental health professional with 10+ years of extensive experience in individual and family support. Demonstrates expertise in client-centred care, trauma-informed approaches, and proficient management and administration capabilities. Seeking a challenging position in mental health to continue making a positive impact by fostering healing and transformation in the lives of others.
Overview
14
14
years of professional experience
Work History
Personal Childcare Provider
Missio-Farnborough Family
06.2022 - Current
- Encouraged children to develop self-motivation and determination by exemplifying positive behaviours
- Implemented age-appropriate boundaries and rules to suit different developmental stages
- Introduced sign language to support clear communication and enhance learning opportunities
- Facilitated engaging games and activities to promote confidence, learning, and enjoyment
- Supported parents in fostering healthy communication and providing behavioural guidance.
Shelter Worker/Residential Counsellor
Christie Ossington Neighbourhood Centre
06.2021 - 05.2022
- Conducted initial assessment to determine potential client service needs and eligibility parameters for 15 new clients
- Skillfully managed incoming inquiries while maintaining strict confidentiality and professionalism
- Assessed cognitive abilities and emotional needs of over 20 clients to tailor appropriate interventions
- Assisted 15 clients in accessing vital social services, such as Ontario Works, by guiding them through forms and coordinating referral processes
- Researched and identified available community resources to ensure clients received appropriate support and assistance
- Maintained meticulous and up-to-date records in accordance with agency and regulatory requirements using Shelter Management Information System (SMIS).
Salon Manager
Medulla & Co
06.2017 - 06.2019
- Recruited, hired and retained a diversely talented team of over 15 salon professionals
- Empowered team members to take ownership of customer relations, make informed decisions, and expand clientele
- Strategically scheduled part-time and full-time employees to optimize operational efficiency and reduce labour costs by 15%
- Expertly managed client appointments, telephone inquiries, emails, and daily salon opening and closing procedures.
General Manager
Pray Tell
07.2015 - 05.2017
- Spearheaded recruitment and onboarding process, assembling a resilient team of highly qualified front-of-house and back-of-house staff of 15 people
- Deftly scheduled staff shifts, ensuring adequate coverage for seamless operations and exceptional service
- Successfully mediated and resolved employee, customer, and vendor disputes, employing strong problem-solving and conflict-resolution skills.
Resident Support Counsellor
The Redwood Shelter
09.2011 - 10.2014
- Organized and facilitated two seminars on sensitive topics such as sexual health, promoting education and awareness among clients
- Actively participated in ongoing training, team meetings, and workshops to enhance job knowledge and professional skills
- Utilized responsive counselling techniques to establish positive and supportive relationships between clients and their children
- Maintained confidentiality and records with sensitive information for over 40 clients.
Educational Assistant & Child Support Worker
Christie Ossington Neighbourhood Centre
01.2010 - 06.2010
- Provided essential support to 12 parents for improving child-rearing skills through short- and long-term program assistance
- Counselled 20 children and family members on coping mechanisms and available community resources
- Offered proactive assistance to meet project deadlines, ensuring efficient completion of tasks.
- Supported student learning objectives through personalized and small-group assistance
Education
Diploma - Assaulted Women's And Children's Counsellor
George Brown College
Toronto, ON03.2012
Bachelor of Arts - Psychology
Athabasca University
Athabasca, AB07.2023
Skills
- Administrative support
- Front desk/Reception
- Relationship building
- Individual therapy
- Group therapy
- Trauma-informed
- Evidence-based approaches
- Advocacy
- Anti-racism/Anti-oppression training
- Case Management
- Crisis Management
- Knowledge of social service resources
- Providing Feedback
Certification
CPR Training
First Aid Certified
Driver's License
Timeline
Personal Childcare Provider
Missio-Farnborough Family
06.2022 - Current
Shelter Worker/Residential Counsellor
Christie Ossington Neighbourhood Centre
06.2021 - 05.2022
Salon Manager
Medulla & Co
06.2017 - 06.2019
General Manager
Pray Tell
07.2015 - 05.2017
Resident Support Counsellor
The Redwood Shelter
09.2011 - 10.2014
Educational Assistant & Child Support Worker
Christie Ossington Neighbourhood Centre
01.2010 - 06.2010
Diploma - Assaulted Women's And Children's Counsellor
George Brown College
Bachelor of Arts - Psychology
Athabasca University
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