Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Loo

Laval,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Senior Implementation Analyst

Manulife Financial
08.2017 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Client Account Representative

Manulife Financial
01.2015 - 08.2017
  • Processed client payments and updated accounts.
  • Supported customer satisfaction through regular follow-up and communication.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.

Client Service Representative

Standard Life
10.2003 - 01.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.

Education

Bachelor of Commerce -

McGill University
Montreal, QC
06.2003

Skills

  • Training Junior Team Members
  • Customer Relationship Management
  • Organizational Skills
  • Client Satisfaction
  • Interpersonal Communications
  • Problem Resolution

Timeline

Senior Implementation Analyst

Manulife Financial
08.2017 - Current

Client Account Representative

Manulife Financial
01.2015 - 08.2017

Client Service Representative

Standard Life
10.2003 - 01.2015

Bachelor of Commerce -

McGill University

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Tiffany Loo