Tiffany Loo
Laval,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Senior Implementation Analyst
Manulife Financial
08.2017 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Client Account Representative
Manulife Financial
01.2015 - 08.2017
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Client Service Representative
Standard Life
10.2003 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
Education
Bachelor of Commerce -
McGill University
Montreal, QC06.2003
Skills
- Training Junior Team Members
- Customer Relationship Management
- Organizational Skills
- Client Satisfaction
- Interpersonal Communications
- Problem Resolution
Timeline
Senior Implementation Analyst
Manulife Financial
08.2017 - Current
Client Account Representative
Manulife Financial
01.2015 - 08.2017
Client Service Representative
Standard Life
10.2003 - 01.2015
Bachelor of Commerce -
McGill University
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