Tiffany Lloyd

• Answered multi-line phone provided information to callers, took messages, and transferred calls to appropriate individuals
• Knowledge of a variety of EMR software, Microsoft Office and HIPAA/PIPEDA regulations
• Entered data demographic information, scanned medial history, diagnostic procedures, and/or previous treatment in various electronic health records system
• Responsible for answering telephone, scheduling and canceling appointments
• Handle office interactions with outside visitors
• This includes greeting and directing clients, answering phone inquiries, and handling requests or complaints in a professional manner
• Maintain files with confidentiality in an easily accessible format
• Operate and maintain office machinery, including copiers, fax machines and printers
• Consistently improve customer satisfaction through resolution of conflicts, issues and concerns
• Able to handle numerous customer interactions a day, providing personalized, friendly and polite service to ensure customer retention and satisfaction
• Determine and establish office procedures and routines including scheduling of appointments
• Assisted all staff, completed request in a timely manner and performed all office duties
• Prepped, scanned and reviewed patient records
• Upon receipt and discharge of patients, assembled records in correct sequential and chronological order

● Protect the security of medical records ensuring confidentiality

● Knowledge of a variety of EMR software, Microsoft Office and HIPAA/PIPEDA regulations

● Retrieved and filed patient medical records for physicians and associated medical personnel

● Anticipated needs for department and provided coordination of information systems, environmental admitting and clerical functions

● Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities

● Maintain and uphold existing internal control procedures and identify and recommend opportunities for internal control improvements

● Build collaborative, supportive, and productive relationships with staff in order to support the achievement of department activities

● Insured every detail to appropriate facility as well as database information

● Productively maintained detailed confidential patient data/charts and supporting documentation

● Provided quality office support to multidisciplinary team of healthcare/medical professionals

● Audit patient/lab files, filed chronical logical order

● Responsible for filing of documents with acute attention to detail

● Completed computer entry and patient records for patient lab results

● Detailed along with sending out appropriate patient diagnostic results

Audit patient information, cross check, input from lab to EMR