Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Cashier

Tiffany Kusu

Summary

Over ten years of experience in customer service across different retail atmospheres. Demonstrates my desire to learn and grow by diversifying my work portfolio by being cross-trained across several departments. Well-organized and skilled at providing customers with accurate and quick service. Excellent listening, problem-solving, and relationship building.

Overview

11
11
years of professional experience

Work History

Deli Service Clerk

Buy Low Foods
08.2014 - 09.2024
  • Optimized workflow processes within the department to maximize productivity.
  • Improved customer experience by proactively addressing inquiries and building rapport with customers.
  • Maintained consistent stock levels for all deli items through diligent practices to minimize shortages of products.
  • Collaborated with team members to complete tasks efficiently and maintain a positive work environment.
  • Enhanced customer satisfaction by providing exceptional deli service and product knowledge.
  • Have a thorough and great understanding and familiarity with the products we provide the customers.
  • Streamlined deli operations by maintaining a clean and organized workspace, ensuring efficient food preparation.
  • Supported department management by assisting with scheduling, training new employees, and monitoring team performance to ensure consistency in service delivery.
  • Assisted in maintaining accurate records for sales tracking, inventory counts, and department performance metrics analysis purposes.
  • Participated in team meetings to discuss goals, strategies, and best practices for delivering outstanding service within the deli department contextually relevantly.
  • Increased sales with attractive and eye-catching product displays, showcasing the variety of deli offerings.
  • Provided exceptional customer service while handling high-volume periods at the deli counter without sacrificing quality or efficiency.

Cash Office Clerk

Buy Low Foods
09.2023 - Current
  • Supports store operations by providing accurate monetary change for cash registers at the beginning of each shift.
  • Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
  • Improved cash handling efficiency by implementing streamlined processes and procedures.
  • Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
  • Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
  • Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
  • Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
  • Demonstrated adaptability and flexibility in response to handling/receiving paperwork and invoices for the departments.

Cashier

Buy Low Foods
05.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Bakery Service Clerk

Buy Low Foods
09.2016 - 05.2023
  • Conducted daily quality checks on all products, ensuring that only the freshest items were available for purchase.
  • Continuously sought ways to improve personal skills as well as store processes, resulting in increased efficiency and productivity.
  • Ensured compliance with food safety regulations by properly handling perishable items during stocking activities.
  • Enhanced store reputation by maintaining a clean and visually appealing bakery department.
  • Managed inventory and restocked shelves efficiently, ensuring product freshness and availability.
  • Assisted customers with special orders, resulting in higher overall satisfaction rates.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.

Brand Representative

Hollister Co
04.2018 - 01.2023
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.

Education

Bachelor of Science - Anthropology

University of Calgary
Calgary, AB
05-2024

High School Diploma -

Chestermere High School
Chestermere, AB
06.2016

Skills

  • Strong Work Ethic
  • Customer Service
  • Interactive Communication Skills
  • Organizational Abilities
  • Product Merchandising
  • Teamwork and Collaboration
  • Time Management
  • Adaptability and Flexibility
  • Dependable and Cooperative
  • Proactive and Self-Motivated

Hobbies

Avid reader and collector of books.

Travelling and experiencing various countries and cultures.

Watching documentaries.



References

AVAILABLE UPON REQUEST

Timeline

Cash Office Clerk

Buy Low Foods
09.2023 - Current

Cashier

Buy Low Foods
05.2023 - Current

Brand Representative

Hollister Co
04.2018 - 01.2023

Bakery Service Clerk

Buy Low Foods
09.2016 - 05.2023

Deli Service Clerk

Buy Low Foods
08.2014 - 09.2024

Bachelor of Science - Anthropology

University of Calgary

High School Diploma -

Chestermere High School

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Tiffany Kusu