Tiffany Hubscher
Call Centre Agent - Customer Service
Legal,AB
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Dental Receptionist
Dental Choice
Edmonton , AB
03.2021 - 02.2023
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure satisfactory resolution.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
Service Receptionist
Selmac Sales
Stony Plain, AB
03.2008 - 06.2010
- Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
- Contributed to team collaboration by effectively communicating with colleagues and management on daily tasks and priorities.
- Ensured timely completion of essential paperwork for each customer visit, improving overall operational efficiency.
- Supported sales team members by providing information about available products and services upon customers'' request
- Fostered strong relationships with clients through consistent professional communication both in person and over phone
Education
Diploma - Dental Administration
Centre For Distance Education
Nova Scotia 03.2019 - 06.2020
Diploma -
North Peace Secondary School
Fort St. John, BC 09.1998 - 06.2001
Skills
Honest and trustworthy
Punctual and Reliable
Excellent Communication
Customer Service
Teamwork and Collaboration
Ability to multitask
Timeline
Dental Receptionist
Dental Choice
03.2021 - 02.2023
Diploma - Dental Administration
Centre For Distance Education
03.2019 - 06.2020
Service Receptionist
Selmac Sales
03.2008 - 06.2010
Diploma -
North Peace Secondary School
09.1998 - 06.2001
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