TIFFANY GOLARZ
montreal,qc
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced, fine dining restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
2010
2010
years of post-secondary education
Work History
Server
McKiernan Rôtisserie
Montreal, Canada
04.2025 - 03.2026
- Delivered detail-oriented table service, wine service, spirits, new product knowledge(with guests as well as staff), along with opening+closing responsibilities
- Lead service of various larger groups of 8 to 25 + guests with set menus and à la carte, as well as smaller more intimate reservations of 2 to 8 guests while maintaining turn times and flow of the room in a high volume atmosphere (250-300+ guests per night)
- Assisted in optimizing Auphan Software POS for daily/nightly high volume service after transitioning from Lightspeed POS. Regularly utilized OpenTable software for guest and reservation details
Server, Host, Reservationist
Restaurant Nolan
Montreal, Canada
04.2024 - 12.2024
- Being the head server – delivered detail-oriented table service, wine service, staff menu briefings, training of new staff, new product knowledge, and closing responsibilities
- Maintained high client satisfaction by upholding service standards and addressing guest needs promptly
- Hosted and managed door and floor services on busy weekends, optimizing guest flow and improving seating efficiency, resulting in more successful turns and consistent reservation rate
- Ensured a regulated reservation system with the use of Cluster and Resy systems
Server, Maître d'Hôtel
Tuck Shop
Montreal, Canada
03.2023 - 01.2024
- Served as the primary point of contact for clients before and upon arrival, ensuring a seamless and personalized guest experience
- Restructured floor plans as needed and supported floor staff to maintain service flow during busy periods
- Maintained detailed client profiles, offering personalized recommendations (wine, spirits, menu) and arranging additional reservations for out-of-town guests
- Responsible for point of contact/server/coordinator for various private events (weddings, holiday parties, F1, corporate clients including Holt Renfrew/Prada/Birks)
Assistant Floor Manager, Server, Hostess
Bistro La Franquette
Montreal, Canada
01.2021 - 08.2023
- Assisted in the initial opening of La Franquette during the pandemic, developing and facilitating a bottle shop and take out program which became respite for the community of Westmount and the Southwest of Montreal
- Played a key role in opening the bistro as pandemic regulations lifted, overseeing staff training, hiring, and onboarding processes
- Created and implemented operational systems and guidelines for FOH staff, ensuring consistency in service standards and improving overall operational efficiency
- Managed the daily operations of the floor, including wine recommendations, managing high-demand sections, conducting staff briefings, updating the menu, and overseeing the door in managing hosting and reservations – being the initial point of contact with clients
- Built detailed customer profiles for valued and demanding clients, tracking preferences to personalize service and enhance guest satisfaction
- Contributed to menu creation and custom beverage recommendations, ensuring alignment with seasonal offerings and client’s tastes
- Utilized restaurant technology systems, including Lightspeed, Resy, and OpenTable, to optimize reservations, floor plans, and customer service operations
Maître d'Hôtel, Floor Manager, Server
Le Fantôme
Montreal, Canada
11.2016 - 07.2019
- Managed reservation responsibilities, menu updates, and client relations including creating a unique dining experience consistent of custom menus and wine/beverage pairings
- Oversaw social media, managed FOH staff recruitment, training and development, and ensured scheduling and operational efficiency, including overseeing closing tasks and maintaining up-to-date product knowledge
- Coordinated private events for high-profile clients for Ssence (Prada, Valentino, Drake, Off-White), ensuring seamless execution and attention to detail
- Proficient in using OpenTable and Squirrel systems for reservations and daily operational tasks
Education
BA - English Literature and Creative Writing
Concordia University
Montreal, QCSkills
- Strong verbal communication skills
- Bilingual (English, French spoken and written)
- Extensive experience in administration and management
- Fine dining
- Hospitality service expertise
- Proficient in wine, spirits and food practices and sales
- Shift management
- Staff training
- Menu development
- Reservation optimization
- Guest relations management
- Event planning and coordination
- Experience in performing arts sector
Projects
- Dear Armen, Montreal, QC, 01/01/13, 01/01/15, Co-Producer, A sold-out show for a short film debuted in Armenia in 2013 that then went on an east coast tour in 2014
- The Blood Ballet Cabaret, Montreal, QC, 01/01/09, 01/01/13, Manager, Led the management of a Montreal-based cabaret show, overseeing three international tours, a two-week performance at the Just For Laughs festival, and a monthly residency at Le Belmont from 2009-2013
References
- Renée Deschenes, Owner/Operator, Bistro La Franquette, 5143182689
- Jonathan Metcalfe, Owner/Operator, Tuck Shop, 5147264174
- Jason Morris, Executive Chef, Marcus Four Seasons Montreal, 5149675273
Timeline
Server
McKiernan Rôtisserie
04.2025 - 03.2026
Server, Host, Reservationist
Restaurant Nolan
04.2024 - 12.2024
Server, Maître d'Hôtel
Tuck Shop
03.2023 - 01.2024
Assistant Floor Manager, Server, Hostess
Bistro La Franquette
01.2021 - 08.2023
Maître d'Hôtel, Floor Manager, Server
Le Fantôme
11.2016 - 07.2019
BA - English Literature and Creative Writing
Concordia University