Tiffany Gatchene
Kitchener
Summary
Dedicated professional with extensive experience in cleaning and customer service. Skilled in active listening and effective communication, consistently resolving inquiries and maintaining a clean, welcoming environment. Committed to enhancing customer satisfaction through meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Cleaner
RB. Cleaning Services
Kitchener, ON
03.2025 - Current
- Performed detailed cleaning tasks, including dusting, vacuuming, and sanitizing restrooms and common areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Going to different location in one shift
- Adapted quickly to changing schedules and priorities, maintaining high levels of service quality.
Production Worker
Goodwill Donation Center
Kitchener, ON
04.2015 - 08.2021
- Collaborated with team members to enhance workflow and productivity.
- Trained new staff on safety protocols and operational procedures.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Processed incoming donations efficiently, ensuring accurate categorization and timely distribution to relevant departments.
- Developed strong customer service skills while interacting with donors on a regular basis.
- Increased donation efficiency by accurately sorting and categorizing incoming items.
- Ensured accurate pricing for donated items by conducting thorough market research.
- Assisted truck driver in transferring donations between vehicle and building.
- Transferred donated goods from donor's vehicle and regularly lifted up to 70 pounds.
- Sorted and placed donations in appropriate containers.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance shopping experience.
Customer Service Representative
Nordia Bell Canada
Kitchener, ON
06.2012 - 11.2015
- Resolved customer inquiries via phone and email, ensuring high satisfaction rates.
- Assisted in training new team members on company policies and procedures.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with cross-functional teams to improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining professionalism and service excellence.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2018
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Active listening
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Customer satisfaction measurement
- Great Time Management
- Attention To Detail
- Customer service and communication skills
Languages
English
Timeline
Cleaner
RB. Cleaning Services
03.2025 - Current
Production Worker
Goodwill Donation Center
04.2015 - 08.2021
Customer Service Representative
Nordia Bell Canada
06.2012 - 11.2015
GED -
Conestoga College Institute of Technology And Advanced Learning