Tiffany Fortin
Porcupine
Summary
Adaptable administrative professional with expertise in office management, dispatch coordination, and customer relations. Known for thriving in high-paced environments, streamlining operations, and fostering strong client and team relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Tisdale Mechanical
04.2023 - Current
- Manage daily office operations, scheduling, and dispatch coordination for multi-trade service teams across residential, commercial, industrial and mining projects.
- Oversaw work orders, service calls, and preventative maintenance schedules to ensure timely completion and client satisfaction.
- Manage accounts payable/receivable, invoicing, purchase orders, and financial recordkeeping.
- Coordinate scheduling, dispatching, and communication between office staff, contractors, suppliers and clients.
- Build and maintain strong customer relationships by providing responsive communication, effective problem resolution, and high level services.
- Support management in compliance safety documentation, and reporting for industrial and mining related contracts.
- Provide administrative leadership including supervising office staff, handling correspondences and ensuring smooth day-to-day operations.
Manager
Montana’s BBQ & Bar
03.2015 - 04.2023
- Managed payroll, timekeeping, scheduling, and staff supervision.
- Interviewed, hired, trained, and coached employees; conducted terminations when necessary.
- Created a positive and motivating work environment, ensuring clear expectations for team success.
- Handled escalated customer concerns quickly and effectively, maintaining loyalty and satisfaction.
- Managed cash handling, balanced tills, processed credit card batches, and prepared bank deposits with 100% accuracy.
- Maintained compliance with health codes, sanitation requirements, corporate policies, and licensing regulations.
- Improved financial accuracy using MyMicros/POS system and verified receipts.
- Accurately calculated inventory, placed supply orders, and reduced waste through effective controls.
- Consistently exceeded goals through hard work, dedication, and task prioritization.
Education
High School Diploma -
École Secondaire Catholique Trillium
Chapleau, ONSkills
- Equipment & Part Sourcing
- Vendor Relations & Negotiations
- Coordination
- Order Processing
- Scheduling & Dispatch
- Team Leadership
- Quoting and Purchasing
- Tracking Cost & Maintain Records
- Business Administration
- Customer Engagement
- Accounts Payable and Accounts Receivable
- Payroll & Timekeeping
- Office Management
Certification
- Certified First Aid / CPR
- Certified Food Handler
- WHMIS
- Smart Serve
- G Driver's License
- Willingness to pursue additional certifications
Languages
French
Full Professional
English
Full Professional
Timeline
Office Manager
Tisdale Mechanical
04.2023 - Current
Manager
Montana’s BBQ & Bar
03.2015 - 04.2023
High School Diploma -
École Secondaire Catholique Trillium
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